I keynote, write, and podcast about Sustainability, CleanTech and Supply Chain
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I have heard it back that the reason for my recent posts about Blacknight is nothing to do with my poor customer service experience but rather because I am trying to bully Blacknight into becoming a customer of CIX!!! In…
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Hosting 365 and customer service
I haven’t written about Hosting365‘s customer service before now as I have no direct experience of it. I don’t host with Hosting365. However their reputation for customer service has been far from stellar. Almost as bad as Irish Broadband’s, I’m…
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Cluetrain quotes – 2
Continuing my quotes from the Cluetrain Manifesto, here is another quote which I love from the 95 Theses: 12. There are no secrets. The networked market knows more than companies do about their own products. And whether the news is…
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Blacknight Solutions don't tolerate criticism
Blacknight Solutions contacted me this afternoon and asked me to move all my sites off their servers. They no longer want my business. Why? Because I criticised their customer service after they lost all my podcasts, didn’t tell me about…
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Beatles tracks to be made available for sale online finally?
The Toronto Sun is reporting that the entire Beatles back catalogue may be released through iTunes in the coming months with the first songs being made available as soon as next month- wohoo! This follows on from a deal having…
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Blogs increase newspaper traffic online
Reuters is reporting today that the number of people reading the blogs of newspapers in the US tripled in the last year. The study of online habits carried out by Neilsen went on to show that: Unique visitors to blog…
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Symantec CEO profits while company burns!
Good buddy Dennis Howlett has uncovered, through some clever financial detective work (Dennis is a former accountant), some very dodgy dealings. It seems that the CEO of Symantec, John Thompson, made $1.5m profit on the sale of Symantec shares very…
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