Category: onecare
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Microsoft give up on trying to fix Windows Live OneCare
I wrote a post a few weeks ago about how slow Microsoft’s Support people were in getting back to me to resolve an issue I have with Windows Live OneCare. The other day they sent me an email which said: Case Reference Number: 1039327169 Dear Mr.Raftery, Unfortunately we have been unsuccessful in resolving your issue…
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How long is 5 minutes in Microsoft Support time?
Four weeks ago tomorrow I contacted Microsoft about problems I was having with their OneCare product. I spent two hours on the phone (after trying to get it working for the previous two hours) with a Sam in tech support and we failed to get it working. Sam had me uninstall Norton (which came installed…