Category: blacknight

Just to clarify

I have heard it back that the reason for my recent posts about Blacknight is nothing to do with my poor customer service experience but rather because I am trying to bully Blacknight into becoming a customer of CIX!!!

In case anyone else has heard this ridiculous rumour and has put any stock in it let me address it quickly.

First off, anyone who knows Michele (MD of Blacknight), knows that any attempt to bully him into doing anything is definitely not going to work!

Secondly, how does this work anyway? Bully someone into buying something? Surely if I was chasing Michele as a customer for CIX, I would have been singing Blacknight and Michele’s praises on the blog. Not picking up on the failings of Blacknight’s customer service.

Finally, as far as I recall, I only spoke to Michele once about hosting in CIX. This was when I called him to inform him of our intention to build an N+1 data centre in Cork way back in July or August of last year. At the time Michele didn’t express much interest and said he wouldn’t commit to anything but that he may take a rack in the data centre when it had been in operation a year or so and had proven itself. I asked him to forward on any requirements he’d have from a data centre. He never did.

Not exactly a hot prospect so I didn’t think about him much more in relation to CIX as we had far larger prospects to chase.

Blacknight Solutions don't tolerate criticism

Blacknight Solutions contacted me this afternoon and asked me to move all my sites off their servers. They no longer want my business. Why? Because I criticised their customer service after they lost all my podcasts, didn’t tell me about it until I discovered it a couple of weeks later, and when I did report it to them, they blamed me for asking for a temporary home for my podcasts (untrue).

In the comments of that post, Blacknight MD Michele Neylon admitted:

our handling of the “podcast situation� could have been better

I decided to do a quick search through all my posts relating to Blacknight on this blog. I found fifteen posts referencing Blacknight. Of those fifteen posts (below) ten were positive or at worst neutral about Blacknight (mentioning them as my hoster in passing). In many cases I linked to them using the word “host” or “hoster” which can only have been good for their SEO.

Recently I have noted a decline in the standards of their customer service and my most recent five posts were negative about them.

I will always highlight good service when I receive it and poor service too.

It appears that Blacknight are incapable of taking criticism. If you criticise them, they ask you to take your business elsewhere.

Way to build a customer base guys.

For anyone thinking of hosting with Blacknight, beware what you say about them or you may find yourself out on your ear too.

Here are all the posts I found on this blog referencing Blacknight:

http://www.tomrafteryit.net/authimage-error-call-to-undefined-function-imagettftext/
http://www.tomrafteryit.net/comments-fixed-wordpress-122-breaks-authimage-addressing/
http://www.tomrafteryit.net/site-offline-briefly-sorry/
http://www.tomrafteryit.net/offline-there-briefly/
http://www.tomrafteryit.net/kudos-to-michele/
http://www.tomrafteryit.net/podleaders-in-syndication-deal/
http://www.tomrafteryit.net/site-offline-temporarily-apologies/
http://www.tomrafteryit.net/hosting-problems-solved-hopefully-site-moved/
http://www.tomrafteryit.net/hosting365-loses-internet-connectivity/
http://www.tomrafteryit.net/awstats-vs-webalizer-lies-damn-lies-and-statistics/
http://www.tomrafteryit.net/blacknight-suspends-site-against-explicit-instructions/
http://www.tomrafteryit.net/commenting-problems-on-this-site/
http://www.tomrafteryit.net/email-sending-problems/
http://www.tomrafteryit.net/blacknight-customer-service-gets-worse/
http://www.tomrafteryit.net/all-this-sites-comments-lost/