Category: Cease and Desist

Etrawler Ltd owner of Car Trawler and Argus Carhire.com could learn a lot from Easycar!

Takedown notice

The letter wants me to remove a comment by a user calling himself Timmythedog on my post about issues I had with car rental company Easycar.

The comment says:

You need to pick and choose – we’ve never had a problem with Easy Car but be aware of Argus Car hire and their supplier National Car Hire. Despite them promising that they ’search the net for the cheapest prices so you don’t have to’ we had an appaling experience with them and National Car Hire at Carcassonne Airport at Christmas 06/07 and they are not recommended!

In summary they downgraded our car without notice from a c class (Focus/Astra) to a Citroen C1 – as four adults with cases and bags we couldn’t fit in the car – it was Dec. 27 and we had no travel alternatives. We had to duplicate trips to get eveyone to our destination with significant inconvenience and cost. We were cautioned by the police for overloading the car on the one occasion that we squeezed everyone in. Our holiday was ruined as we couldn’t really use the car and since then they have refused to refund us the cost of the car (which also had no rear wiper – when we went back to the office to point this out it was closed).

They couldn’t care less, do not man their phones as stated 364 days a year (we couldn’t get them in head office on Dec 27 to see what we could do) and Hertz was cheaper at their own admission. We have tried to speak to Greg Turley – Argus MD but he refuses to return our calls. In conclusion Argus and National overbook, you run the risk of a ruined holiday and neither could care less. Do not use them – they are appalling.

This seems like fair comment to me by someone expressing their opinion after having had a poor customer experience. Etrawler haven’t yet realised, it seems, that people can have negative opinions about your products and services – and worse – they tell others! We can’t have that now, can we?

Etrawler ltd could learn a lot from Easycar – they didn’t issue a takedown notice on my post. Instead their rep Jean Marie came back to my post time and again to tirelessly answer comments by other people who had problems with Easycar’s service. As a consequence my opinion of Easycar (and I suspect many who read Jean Marie’s responses) was completely turned around.

If the Internet has taught us anything it is that companies need to put the consumer in the center of their thinking. Not their brand.

I wonder if I’ll receive a takedown notice for this post now as well.

Monica Leech comes down hard on Gavin!

Gavin Sheridan has had Monica Leech come down on him (or to be more precise her legal advisor, one Ms Karyn Harty has).

Gavin has published an email he received from her solicitor today, asking him to remove a post from his blog which referenced her (mentioning the Joe Duffy show in which it was speculated that she was giving oral sex to Minister Martin Cullen).

There is nothing controversial in Gavin’s (now removed) post. He merely wrote a story quoting from various already published articles.

The fact that Monica Leech’s legal team went after Gavin and not the sources which Gavin quoted from (Irish Times and Irish independent) shows how blogs are seen by the legal profession as low hanging fruit when it comes to situations like this.

Gavin’s post is easily found in Google’s cache. Somehow I don’t see Monica’s legal team going after Google, no matter how much she earned working for Minister Cullen.