Blacknight Solutions contacted me this afternoon and asked me to move all my sites off their servers. They no longer want my business. Why? Because I criticised their customer service after they lost all my podcasts, didn’t tell me about it until I discovered it a couple of weeks later, and when I did report it to them, they blamed me for asking for a temporary home for my podcasts (untrue).
In the comments of that post, Blacknight MD Michele Neylon admitted:
our handling of the â€œpodcast situationâ€? could have been better
I decided to do a quick search through all my posts relating to Blacknight on this blog. I found fifteen posts referencing Blacknight. Of those fifteen posts (below) ten were positive or at worst neutral about Blacknight (mentioning them as my hoster in passing). In many cases I linked to them using the word “host” or “hoster” which can only have been good for their SEO.
Recently I have noted a decline in the standards of their customer service and my most recent five posts were negative about them.
I will always highlight good service when I receive it and poor service too.
It appears that Blacknight are incapable of taking criticism. If you criticise them, they ask you to take your business elsewhere.
Way to build a customer base guys.
For anyone thinking of hosting with Blacknight, beware what you say about them or you may find yourself out on your ear too.
Here are all the posts I found on this blog referencing Blacknight: