Tag: customer service
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Digital Transformation and Sustainability in Southeast Asian Logistics
In this episode of the Digital Supply Chain podcast, I had the pleasure of interviewing Nick Bartlett, Director of CBIP Logistics. Nick shared his wealth of knowledge and expertise about the logistics industry in Southeast Asia, and specifically, the role of digitization and sustainability in shaping the future of the industry. One key insight that…
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From Assembling IKEA Furniture to Streamlining Supply Chains: Zuper’s Journey
As the host of the Digital Supply Chain podcast, I’m always thrilled to bring you exciting and informative interviews with industry leaders. Today, I had the pleasure of speaking with Michael Israel, Head of Field Service Evangelism at Zuper, a powerful platform for managing field service operations. According to AMR, the global field service management…
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Circuit City needs to stop insulting customers
I’m in Las Vegas for the EnergyCamp conference. I had a couple of hours today so I decided to check out the local Electronics stores. When I went into the Circuit City store I was approached by a member of staff who informed me that I “needed to leave my rucksack with customer service near…
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Microsoft give up on trying to fix Windows Live OneCare
I wrote a post a few weeks ago about how slow Microsoft’s Support people were in getting back to me to resolve an issue I have with Windows Live OneCare. The other day they sent me an email which said: Case Reference Number: 1039327169 Dear Mr.Raftery, Unfortunately we have been unsuccessful in resolving your issue…
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Telephone hell with Dell…
Tom’s on holidays, I’ll be your host for today. My name’s Frank P, you might remember me from such blogs as “BifSniff.comâ€,†FestivalShirts.net/blog†and “Aonach.com/chatterâ€. If you fancy being bounced around in telephone hell for a little while, try and call up the Irish Dell Outlet Store about the possibility of purchasing a machine on…
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Sky Handling Partners engage in fraud and libel against blogger?
Sky Handling Partners lost Damien Mulley’s bag recently. When Damien called to complain, they lied to him on the phone and showed a level of customer contempt which begs the question of how they are still in business. Damien blogged about his treatment by them and their poor customer relations. What do they do in…
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Remarkable customer service
Regular readers here will be aware that I bang on about customer service on this blog from time to time (occasionally to my cost)! For that reason, I was delighted to read Joel Spolsky’s comprehensive post on Remarkable Customer Service this morning. Everyone in business needs to read this post. Some quotes from it: Most…
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Hosting 365 and customer service
I haven’t written about Hosting365‘s customer service before now as I have no direct experience of it. I don’t host with Hosting365. However their reputation for customer service has been far from stellar. Almost as bad as Irish Broadband’s, I’m told. Recently appointed marketing director of Hosting365, Ed Byrne is determined to change that. In…