Tag: blacknight

  • Just to clarify

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    Tom Raftery
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    I have heard it back that the reason for my recent posts about Blacknight is nothing to do with my poor customer service experience but rather because I am trying to bully Blacknight into becoming a customer of CIX!!! In case anyone else has heard this ridiculous rumour and has put any stock in it…

  • Blacknight Solutions don't tolerate criticism

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    by

    Tom Raftery
    in ,

    Blacknight Solutions contacted me this afternoon and asked me to move all my sites off their servers. They no longer want my business. Why? Because I criticised their customer service after they lost all my podcasts, didn’t tell me about it until I discovered it a couple of weeks later, and when I did report…

  • Email sending problems

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    Tom Raftery
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    Anyone else having problems sending emails via Blacknight Solutions today? I had a desperate time trying to send mails this morning and I have three emails trying to get out now which can’t seem to send. Normally they are reliable – ironically their support is via email so finding out what is causing this could…

  • Blacknight suspends site against explicit instructions

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    Tom Raftery
    in

    I’m furious. A client’s domain was suspended by Blacknight despite my explicit instructions to the contrary on Friday. I received a call from Blacknight on Friday saying the site was due to be suspended. I told the Blacknight representative that the domain had been transferred out of my control in July and that I needed…

  • How not to complain

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    Tom Raftery
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    Michele Neylon put up a post last night, ostensibly about how not to do PR, but really it was about how some of his competitors are getting legalistic with clients. I think. The post was one of the more cryptic posts I have read in a long time. Seemingly someone somewhere, who may be a…

  • Site offline temporarily – apologies

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    by

    Tom Raftery
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    Anyone trying to access this site or my PodLeaders site today between around 12:54 GMT and 13:14 GMT would have seen a screen somewhat like the one below. My hoster told me when I rang them that they were ‘working on it’ but didn’t tell me what ‘it’ was! This is the second time in…

  • PodLeaders in syndication deal

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    by

    Tom Raftery
    in

    I’m delighted to announce that PodLeaders has successfully concluded a deal with ElectricNews and Blacknight Solutions whereby ENN has added PodLeaders as a channel (on the left hand navigation of ENN) and will re-publish all future PodLeaders podcasts on the ENN site (and in its email alerts). Blacknight Solutions is sponsoring this deal and consequently…