Will Sony learn to trust its customers?

I see that according to USA Today, Sony are going to recall all the music CDs they shipped with the virus enabling software. According to the article, Sony will also offer exchanges for people who bought CDs with the software.

This is not before time – their initial response was to offer an almost unusable uninstaller, which when it did uninstall, it created a big security hole on the pc it ran on! You couldn’t make this stuff up!

Let’s just hope Sony uses this fiasco as a learning experience and that Sony will learn to trust and respect its customers (rather than treating them all as potential criminals). If that happens, over time, Sony’s customers may start to trust Sony again.