When you buy goods from a retailer, you make a contract with him. He agrees to provide certain goods to you for a certain price. If your purchase turns out to be faulty, the retailer, not the manufacturer, is responsible to you and must sort out your complaint. You are entitled to a refund, a replacement or a repair.
A refund? I didn’t see any mention of this anywhere on the Komplett website but according to the Consumer’s Association, I am within my rights to ask for it – excellent!
I have now emailed Komplett asking for a full refund. It will be interesting to see their response (and how long it takes). I’m not holding my breath.
It was delivered last Friday and I went about installing it on Saturday.
It doesn’t work.
The lights come on when it is powered up but it doesn’t appear on the computer’s desktop, nor does it appear in the RAID Manager software which ships with the product (or in my Mac’s Disk Utility program).
It doesn’t seem to matter whether I try to connect using USB or Firewire – I get the same results. Swapping the cables which came with it for USB and Firewire cables which I already own make no difference either. My old La Cie external has no problem showing up.
The support documentation which comes with it doesn’t list any contact details for Ireland and the Support site has no useful info on this drive.