Tag: hardware

Your rights as a consumer

I bought a Western Digital My Book 1tb external hard drive recently from Komplett.ie and it was dead on arrival.

I checked the Komplett site and was led to a page with instructions on returns

Komplett.ie returns instructions

I followed the instructions and received an RMA several days later. I posted back the drive and a week later I received an email saying:

RMA item received, not tested yet.
You will be notified later by e-mail at the next action.

They haven’t even looked at it yet? AAaaaaaaaahhhhhhhhhhh!!!!!!!!!

This was on November 30th. I ordered this device on November 2nd. I still don’t have an external storage option over a month later.

Over the weekend I started looking into my rights as a consumer and I noticed on the Consumer’ Association of Ireland website that:

When you buy goods from a retailer, you make a contract with him. He agrees to provide certain goods to you for a certain price. If your purchase turns out to be faulty, the retailer, not the manufacturer, is responsible to you and must sort out your complaint. You are entitled to a refund, a replacement or a repair.

[emphasis added]

A refund? I didn’t see any mention of this anywhere on the Komplett website but according to the Consumer’s Association, I am within my rights to ask for it – excellent!

I have now emailed Komplett asking for a full refund. It will be interesting to see their response (and how long it takes). I’m not holding my breath.

Western Digital My Book Pro Edition II sucks!

I bought a Western Digital My Book Pro Edition II external hard drive recently. This is a 1TB external drive. It wasn’t cheap.

It was delivered last Friday and I went about installing it on Saturday.

It doesn’t work.

The lights come on when it is powered up but it doesn’t appear on the computer’s desktop, nor does it appear in the RAID Manager software which ships with the product (or in my Mac’s Disk Utility program).

It doesn’t seem to matter whether I try to connect using USB or Firewire – I get the same results. Swapping the cables which came with it for USB and Firewire cables which I already own make no difference either. My old La Cie external has no problem showing up.

The support documentation which comes with it doesn’t list any contact details for Ireland and the Support site has no useful info on this drive.

And it is Monday.

Not happy.

Dell's hellish batteries recalled

According to a report in the New York Times today, Dell is recalling over 4 million laptop batteries because of their propensity to catch fire or explode!

Up to now the advice has been if you think your battery might be one of those likely to catch fire, take it out of the laptop and just use the power cord!

If you have a Dell laptop you can check to see if your battery is affected here.

Flash-based laptops coming soon?

I wrote a speculative post last September saying that laptops with flash drives instead of hard disk would ship in 2006.

According to an article in Gearlog, Asus has just started shipping a flash based laptop!

It is still very expensive

The disk alone is being sold at DVnation for a painful $1199, which is half the value of the notebook(ouch)

and only has one 16gb flash disk, but it is the beginning. My first computer had a 40mb hard drive and 1mb of ram – who measures in megabytes these days?

Advances in flash storage are happening fast – expect flash based laptops to be a viable alternative in under five years.