I bought a Western Digital My Book Pro Edition II external hard drive recently. This is a 1TB external drive. It wasn’t cheap.
It was delivered last Friday and I went about installing it on Saturday.
It doesn’t work.
The lights come on when it is powered up but it doesn’t appear on the computer’s desktop, nor does it appear in the RAID Manager software which ships with the product (or in my Mac’s Disk Utility program).
It doesn’t seem to matter whether I try to connect using USB or Firewire – I get the same results. Swapping the cables which came with it for USB and Firewire cables which I already own make no difference either. My old La Cie external has no problem showing up.
The support documentation which comes with it doesn’t list any contact details for Ireland and the Support site has no useful info on this drive.
And it is Monday.