Tag: rma

  • Komplett refunds me!

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    by

    Tom Raftery
    in ,

    In a previous post about consumer rights, I mentioned how I had asked Komplett for a refund for a faulty drive they had sent me. Having read on the Consumer Association of Ireland website that I was entitled to a refund, not just the options of repair/replace which were offered on the Komplett website, I…

  • Your rights as a consumer

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    by

    Tom Raftery
    in ,

    I bought a Western Digital My Book 1tb external hard drive recently from Komplett.ie and it was dead on arrival. I checked the Komplett site and was led to a page with instructions on returns I followed the instructions and received an RMA several days later. I posted back the drive and a week later…

  • Komplett drags its feet on returns

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    by

    Tom Raftery
    in

    I bought my dead on arrival Western Digital My Book Pro II from Komplett.ie. I ordered it on November 2nd. It arrived on November 17th. Dead. I applied for an RMA yesterday (November 20th). I still haven’t received the RMA over 24 hours after applying for it. There is no reason whatsoever why the RMA…