Tag: onecare
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Microsoft needs a new strategy for its Windows platform
I have Vista installed on this laptop. I haven’t booted up Vista in weeks. Why? Because I installed Ubuntu on another partition and it is so much faster, and more secure (since Microsoft instructed me to remove Norton and then failed to get OneCare to work on this laptop). Many others are eschewing Vista, not…
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Microsoft give up on trying to fix Windows Live OneCare
I wrote a post a few weeks ago about how slow Microsoft’s Support people were in getting back to me to resolve an issue I have with Windows Live OneCare. The other day they sent me an email which said: Case Reference Number: 1039327169 Dear Mr.Raftery, Unfortunately we have been unsuccessful in resolving your issue…
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How long is 5 minutes in Microsoft Support time?
Four weeks ago tomorrow I contacted Microsoft about problems I was having with their OneCare product. I spent two hours on the phone (after trying to get it working for the previous two hours) with a Sam in tech support and we failed to get it working. Sam had me uninstall Norton (which came installed…