In a previous post about consumer rights, I mentioned how I had asked Komplett for a refund for a faulty drive they had sent me.
Having read on the Consumer Association of Ireland website that I was entitled to a refund, not just the options of repair/replace which were offered on the Komplett website, I emailed Komplett saying I would prefer a refund.
I received an email from Komplett this week informing me that my credit card had just been credited with a full refund!
Excellent, now I can look to getting a different external storage solution. Several people have recommended Seagate so I may give them a look.
I bought my dead on arrival Western Digital My Book Pro II from Komplett.ie. I ordered it on November 2nd. It arrived on November 17th. Dead. I applied for an RMA yesterday (November 20th).
I still haven’t received the RMA over 24 hours after applying for it. There is no reason whatsoever why the RMA couldn’t be issued immediately on application (particularly if Komplett or Western Digital were using a SaaS returns application like myRMA.net – Philips use it, as do Tyco, so you know it is enterprise class).
I wonder will the RMA take as long to process as the original order?
[Disclosure – I used to work for the company which developed myRMA.net back in 2002-2003]