Irish hosting company Blacknight Solutions appears to be having its share of problems today.
First they lose all my podcasts, and then my blog goes off air, to be replaced by a series of error messages.
I disabled a plugin via ftp and managed to get the blog showing again but it is still showing the following error message in the backend:
Warning: Invalid argument supplied for foreach() in
/home/tomand00/domains/tomrafteryit.net/public_html/wp-content/plugins/subscribe-to-comments.php on line 676
And I can’t email Blacknight from my tomrafteryit.net email, ‘cos it is hosted with them. I have emailed them from Gmail now to try to get answers to questions I sent in to their support account earlier today and to try to find out what just happened to break the blog.
I have just received an email from Blacknight MD Michele Neylon. This was in response to my asking him three questions in an earlier email:
- when were you going to tell me?
- does Ralph in ENN know yet?
- I assume you have a backup so what plans and timelines do you have in place for getting the podcasts back up and running on another machine?
We do not have any backups, as you may remember you were looking for a temporary solution when you realised that your podcasts were proving popular.
We provided you, at no cost, with unlimited disk space and unlimited bandwidth on one of the servers we had in Amsterdam.
Michele completely ignores the first two questions and then obviously mis-represents the situation in his response. I never looked for a temporary solution.
Can you honestly see me approaching Michele saying “Michele, I have a couple of podcasts I’m doing. Put them somewhere temporary. Then take them offline at your discretion. Sure what do I care?”
Rather Michele approached me with the offer of this hosting space because I was putting too much traffic through his servers in Dublin. He said he had terabytes of bandwidth in Amsterdam.
Well Michele, if this is your definition of customer service – blame the customer and then tell them – “you are on your own kiddo – good luck with that!” I don’t see you hanging on to too many customers for too long.