In a previous post about consumer rights, I mentioned how I had asked Komplett for a refund for a faulty drive they had sent me.
Having read on the Consumer Association of Ireland website that I was entitled to a refund, not just the options of repair/replace which were offered on the Komplett website, I emailed Komplett saying I would prefer a refund.
I received an email from Komplett this week informing me that my credit card had just been credited with a full refund!
Excellent, now I can look to getting a different external storage solution. Several people have recommended Seagate so I may give them a look.