I attended the International SAP for Utilities event in Mannheim recently and was surprised when in his opening keynote, Klaus Heimann introduced two new SAP energy management products.
The first is a customer portal for Utility companies which helps utility companies roll out online self-service sites for their customers. This is being made available for utility companies both as a product, and as a service!
And the second is an Enterprise Energy Management application. This is a product to help large organisations better manage their energy – and as Klaus explains in the video above, by energy, SAP is referring to all forms of energy, not just electricity. And water too. SAP hopes to sell this to utility companies, so they can offer it as a service to their larger customers.
I was intrigued by the announcements so I asked Klaus if he’d go on camera to say a few words about them. See the resulting video above and the transcription below…
Tom Raftery: Hi everyone, welcome to GreenMonk TV. We are here at the SAP for Utilities event in Mannheim and with me I have Klaus Heimann. Klaus you brought up in your keynote two new announcements from SAP, two very interesting announcements, can you tell me a bit more about them?
Klaus Heimann: Yes, for sure. The first one was about customer online services. That’s easily explained. 750 million households are currently receiving bills from their utilities that are actually produced by our software. And many of these consumers now are in a deregulated market increasingly getting into the smart grid. And so the number of contacts they have to the utility is increasing and the utilities are getting very concerned about the cost of their call centers, they want to switch to internet. And our offering is here that we want to develop internet self services made-to-order for each utility as they want it, that refers back to the SAP for utilities instance that our customers are running.
Tom Raftery: So this means that the utility companies have an internet portal for their customers?