I’m getting alerts from my server monitors and cannot raise anything on hosting365’s network (where our servers are). Calling any of there numbers results in a tone which is neither ringing nor busy but sounds ominously like ‘no connection’
I checked the hosting365 site when I read the mail and it was back up so I can’t confirm it was offline – anyone?
If hosting365 and all their sites (and client’s sites) were offline it raises some serious questions:
- How can an entire hosting company go offline – don’t they have redundancy built in to all their systems so that they can survive power cuts, network outages etc.? Surely you host with a hosting company precisely because they never go dark.
- How many Hosting365-hosted ecommerce sites were affected? How much revenue did they lose? And do their SLA’s with Hosting365 mean they will be compensated or does the SLA allow Hosting365 to say “tough”?
- If you are hosting a site, how do you decide which hoster to go with? You would have thought that the largest hoster in Ireland would be a safe bet, no?
I tried to call Ed Byrne (Hosting365’s Marketing Director) on his mobile to get a comment but it rang out. Ed, you want to leave a comment here?
[Edited to add the following disclosure] – I do a little hosting myself (11 sites), reselling server space for my own hoster. Most of the hosting I do is for friends and very few of the sites I host have received any bill for the service.