UTV Internet are incompetent. I moved house a few months back. I already had a broadband connection setup in the new house so I wanted to close my Clicksilver account with my old provider, UTV Internet. I had also moved my landline rental to UTV Internet as I got free evening calls to Ireland and the UK from them.
After a couple of weeks, I rang UTV Internet and when I finally got through I was told – “No problem, all you have to do is send an email to email@example.com and they’ll take care of the rest.”
Last night (15 May) I received an email advising me that “Details of your April 2006 charges and telephony usage are now available” – no way!
Wtf? â‚¬78.56 for April? And a similar statement for March? I requested by phone and by email that this account be closed in February, you muppets. I followed the procedures you asked me to, so I could close the account.
I hate to think UTV Internet are purposefully making it difficult for people to close their accounts in order that they can gouge an extra few hundred Euro from them, so I have to think it is simply incompetence on their part.
God, I hope it is that they are simply incompetent and not that they are behaving criminally.
Anyone else had similar issues with UTV internet?
Edited to fix a couple of typos