Michele Neylon was once very happy with Urchin Software Corp., which provides a service to analyze Web site traffic.
But ever since search giant Google Inc. bought Urchin in March, he’s changed his tune. His problem is with Google’s customer service.
“If you choose to deal with Urchin in the Google era, you will not get any personal attention and will have no indication of who you are actually dealing with. For all I know, all my e-mails could be answered by a computer,” said the managing director of Blacknight Internet Solutions Ltd., a Web hosting and domain registrar.
Sock it to ’em Michele!