Tag: supply chain

Revolutionizing Fleet Safety with AI – A Conversation with Netradyne’s Barrett Young

As the host of the Digital Supply Chain podcast, I’ve had the pleasure of discussing groundbreaking topics with industry experts. In a recent episode, I sat down with Barrett Young, the Head of Fleet Safety Strategy at Netradyne, to explore the fascinating world of AI-driven fleet safety.

The potential of AI to transform commercial vehicle safety is immense. Netradyne’s cutting-edge technology is at the forefront of this change, utilizing AI to analyze driver behavior, provide real-time feedback, and ultimately, improve road safety for all.

During our conversation, Barrett shared some impressive figures regarding Netradyne’s AI technology: it boasts a 98% accuracy rate in detecting safety-related events. What’s more, the technology is continuously evolving, ensuring that accuracy and insights improve over time.

But what really sets Netradyne apart is their approach to driver improvement. Rather than focusing on punishment, they prioritize celebrating drivers’ successes and learning from their mistakes. “We don’t want to just report on the negative,” Barrett explained. “We want to make sure we’re identifying the positive and helping to coach the driver to be better.”

This positive reinforcement not only leads to safer driving but also contributes to driver retention, a crucial aspect in an industry that often grapples with high turnover rates. By recognizing and rewarding good driving habits, Netradyne empowers drivers to take pride in their work and fosters a safety-first culture within fleets.

The impact of AI-driven fleet safety extends far beyond individual drivers and fleets. With fewer accidents and improved efficiency, the benefits can be felt across the entire supply chain. In fact, Barrett highlighted that their technology can help reduce insurance premiums and maintenance costs, all while ensuring a safer environment for everyone on the road.

As our conversation progressed, it became increasingly clear that the integration of AI in fleet safety is only the beginning. With continuous advancements in technology, the possibilities for enhancing safety and reducing costs are endless.

Barrett’s insights into the world of AI-powered fleet safety were truly eye-opening. His passion for creating a safer environment for all road users is not only inspiring but is also driving tangible change in the industry.

If you’re intrigued by the potential of AI to revolutionize fleet safety and would like to dive deeper into the subject, I invite you to listen to the full episode with Barrett Young. You’ll discover even more fascinating insights and learn about the incredible impact that AI can have on commercial vehicle safety. Don’t miss out – click here to listen now!

As always, I’d love to hear your thoughts on this topic. Feel free to reach out and join the conversation. Together, let’s explore the future of the digital supply chain!

If you enjoyed this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit TruckPR on Flickr

Securing the Digital Supply Chain: A Candid Conversation with Jon Geater

Introduction:

In this fascinating episode of our podcast, I had the opportunity to speak with Jon Geater, Chief Product and Technology Officer at RKVST. Jon has an extensive background in cybersecurity, having worked in the aerospace industry before co-founding RKVST, a platform focused on enhancing supply chain security and transparency. We discussed the challenges and opportunities in securing digital supply chains, the role of attestations, and the importance of balancing transparency and confidentiality. You won’t want to miss this thought-provoking conversation!

Key Insights and Quotes:

  1. The Importance of Secure Digital Supply Chains:

Jon emphasized the significance of securing digital supply chains – a secure digital supply chain is one that doesn’t get in the way of the business but enables it. He noted that the physical supply chain is being digitally transformed, and the digital supply chain is being cyber-physical transformed. These insights highlight the interconnected nature of supply chains and the vital role of cybersecurity in this ever-evolving landscape.

  1. Attestations: A Powerful Tool for Supply Chain Integrity:

Jon introduced the concept of attestations, which he defines as small, cryptographically signed and tamper-proof statements about the world. He believes attestations can play a crucial role in securing supply chains, as they provide verifiable evidence of the supply chain’s integrity. By leveraging attestations, businesses can improve transparency and trust while minimizing potential security risks.

  1. Balancing Transparency and Confidentiality:

Jon discussed the importance of finding a balance between transparency and confidentiality in the supply chain. He explained that while transparency is crucial for building trust, it can also create security risks if sensitive information is disclosed. Conversely, confidentiality is necessary for protecting proprietary information, but excessive secrecy can hinder trust. Jon’s insights emphasize the need for businesses to strike the right balance to maintain both security and trust in their supply chains.

  1. First Steps Towards a Secure Digital Supply Chain:

When asked where businesses should start on their journey towards a secure digital supply chain, Jon suggested visiting RKVST’s website (rkvst.com) and the Supply Chain Integrity, Transparency, And Trust group’s website (scitt.org). These resources offer valuable information and case studies to help businesses understand and implement best practices for securing their digital supply chains.

  1. A Call to Action:

Jon posed a thought-provoking question regarding motivation for businesses to improve their supply chain security: “What will be the motivator?” He encouraged businesses to think critically about their current approach and consider taking more control over their supply chain risks. By adopting a more digitally native mindset, businesses can better protect themselves from potential security breaches and ensure their operations continue smoothly.

Conclusion:

My conversation with Jon provided valuable insights into the challenges and opportunities surrounding digital supply chain security. His expertise in cybersecurity and supply chain attestations offers businesses a fresh perspective on how to secure their operations while maintaining trust and transparency.

Don’t miss this insightful episode – listen to the full conversation with Jon Geater and explore the resources mentioned at rkvst.com and scitt.org. Connect with Jon on LinkedIn to stay up-to-date with his work in securing digital supply chains.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Digital Transformation and Sustainability in Southeast Asian Logistics

In this episode of the Digital Supply Chain podcast, I had the pleasure of interviewing Nick Bartlett, Director of CBIP Logistics. Nick shared his wealth of knowledge and expertise about the logistics industry in Southeast Asia, and specifically, the role of digitization and sustainability in shaping the future of the industry.

One key insight that Nick emphasized throughout the episode was the importance of digitization in streamlining logistics operations. He noted that CBIP has been at the forefront of incorporating digital solutions into their operations, which has helped them to stay ahead of the curve in the highly competitive industry. By utilizing digital tools, CBIP is able to offer their clients a more efficient and cost-effective solution, while also reducing waste and improving sustainability.

Another key aspect of the episode was the discussion of CBIP’s work with Deliveroo, a food delivery company with a complex supply chain that includes everything from restaurant equipment to ghost kitchens. Nick highlighted how CBIP has supported Deliveroo over the past five years, starting with just a few delivery points in Hong Kong and growing to a full regional logistics program that includes forecasting, replenishment, warehousing, and delivery across four markets in Asia.

This case study is a prime example of the value that CBIP can bring to businesses looking to streamline their logistics operations. With their expertise in digital solutions and sustainability, they are able to offer a centralized 4PL model that is both cost-efficient and easy to manage.

One of the most striking quotes from Nick during the episode was when he said, “we’re in this industry to provide something different, a different type of operating model and solution for our customers.” This statement truly encapsulates the innovative spirit of CBIP and their commitment to delivering the best possible service to their clients.

In conclusion, this episode of the Digital Supply Chain podcast provides a wealth of information and insights about the logistics industry in Southeast Asia, and the role of digitization and sustainability in shaping its future. If you are interested in learning more about this topic, I highly encourage you to listen to the full episode and visit the CBIP Logistics website for more information. You can also connect with Nick on LinkedIn and Twitter.

So, what are you waiting for? Join me in exploring the exciting world of Southeast Asian logistics and the role of digitization and sustainability in shaping its future. Tune in now to the full episode of the Digital Supply Chain podcast.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit Tim Caynes on Flickr

Unleashing the Power of ChatGPT and AI in Supply Chain

As the host of the Digital Supply Chain podcast, I am always on the lookout for innovative ways to improve and streamline the supply chain process. That’s why I was excited to welcome Doug Marinaro from Riptide on the latest episode to discuss the potential uses of ChatGPT and AI in the supply chain. And for the first time, a video version of this podcast is available at https://youtu.be/UB8HQ-ZfjYo

ChatGPT, an advanced language model developed by OpenAI, has the potential to revolutionize the way we approach supply chain management. In our conversation, Doug and I dive into the various ways that ChatGPT can be utilized in the supply chain, from helping to streamline communication and decision-making processes to providing data analysis and even helping with forecasting and planning.

One of the most exciting potential uses of ChatGPT in the supply chain is its ability to improve communication. The model’s advanced language capabilities can help supply chain professionals quickly and efficiently respond to customer inquiries and provide insightful and professional responses to emails. This not only saves time, but also helps to ensure that all communication is well thought out and professional.

Another potential use of ChatGPT in the supply chain is its ability to provide data analysis and insights. With its advanced language and analytical capabilities, ChatGPT can help supply chain professionals quickly and accurately analyze large amounts of data to make informed decisions. This can be particularly useful in areas such as demand forecasting, where ChatGPT can help predict future demand for products based on historical data and current market trends.

In addition to its data analysis capabilities, ChatGPT can also help with planning and decision-making in the supply chain. By providing real-time data and insights, ChatGPT can help supply chain professionals make informed decisions about everything from inventory management to production scheduling.

Despite its many potential uses, ChatGPT is still a relatively new technology, and there are certainly some challenges to be addressed. For example, there have been some concerns about the accuracy of the model’s responses, particularly when dealing with complex questions. However, as Doug mentioned in our conversation, these issues are being addressed through updates and improvements to the model, and the future looks bright for ChatGPT and its potential uses in the supply chain.

In conclusion, the potential uses of ChatGPT and AI in the supply chain are exciting and wide-ranging. From improving communication to providing data analysis and insights, there are many ways that ChatGPT can help streamline and improve the supply chain process. If you’re interested in learning more about the potential uses of ChatGPT and AI in the supply chain, I highly encourage you to listen to the latest episode of the Digital Supply Chain podcast.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Making Waves in International Trade: The Benefits of AI in Simplifying Customs Processes

Hello everyone! As the host of the Digital Supply Chain podcast, I’ve been exploring the latest trends and innovations in the world of supply chain management and logistics. Recently, I had the pleasure of speaking with Oscar Morales, the CEO of Sifty, a company that is leading the charge in the use of AI and ML to simplify customs processes for customs brokers and improve efficiency in international trade.

In our conversation, Oscar highlighted the importance of data and the role it plays in the logistics industry. He explained that the more data that is shared about the various variables involved in an import/export transaction, the better the AI systems can become. This is because the more information that is fed into these systems, the better the outcome will be. This is why Sifty is dedicated to curating data automatically to extract the relevant information and provide its customers with actionable insights.

One of the major pain points that customs brokers face is the time-consuming and often complicated process of clearing goods through customs. Sifty is changing this by using AI and ML to automate many of the tasks that were once performed manually. This not only saves time, but it also reduces the risk of errors, making the entire process more efficient and streamlined.

Oscar also discussed the potential of the “digital ecosystem” in the logistics industry and how Sifty is working towards becoming the “operating system of the logistics industry”. By connecting with other participants in the industry and sharing data, Sifty is able to create better products and offer its customers a set of interconnected AI solutions to increase their efficiency.

One of the key takeaways from my conversation with Oscar is that Sifty is all about efficiency. The company produces software to decrease the time spent on certain bottlenecks in the customs process and make it easier for customs brokers. Sifty uses a lot of machine learning and advanced technologies, but it also works with humans, as the human element is critical for the efficiency of the technology to be effective.

Another important point that Oscar made was that there is often a fear surrounding AI and how it may replace jobs in various industries. However, he believes that this is not the case with Sifty. In fact, Sifty needs humans to be successful, as they play a crucial role in ensuring that the technology is used effectively.

In conclusion, the use of AI and ML in the customs process is a game-changer for customs brokers and those involved in international trade. By simplifying the process and reducing the risk of errors, companies can save time and increase efficiency, leading to increased revenue. If you’re a supply chain professional, I highly recommend checking out Sifty and learning more about the incredible work they’re doing in this space. And of course, be sure to listen to the podcast episode with Oscar Morales to hear more about this exciting topic!

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit Shawn Harquail on Flickr

The Power of Listening to Your Frontline Workers: A Recap of My Podcast with Dan Johnston

I’m excited to share a new episode of the Digital Supply Chain podcast, featuring Dan Johnston, CEO of WorkStep, a platform that helps companies improve their supply chain workforce engagement.

In this episode, Dan and I delve into the challenges of supply chain workforce engagement, and the impact it has on a company’s bottom line. With turnover rates on the rise, companies are facing increasing difficulties in retaining and engaging their frontline workers. This not only affects productivity and safety, but also profitability.

However, Dan believes that there is a double bottom line opportunity in this challenge, as companies that invest in improving their supply chain workforce engagement can not only save millions of dollars, but also positively impact the lives of thousands of frontline workers.

We discussed the results of a case study with Animal Supply Company, a smaller logistics firm that saw a decrease in annualized turnover rates of 50% after implementing the WorkStep software. Dan also shared his insights on the current trends in the space, and how companies can use technology to improve their supply chain workforce engagement.

One of the key takeaways from the episode is that companies have the power to positively impact the lives of their frontline workers, and that doing so is not just good for the bottom line, but also for the human bottom line. Dan believes that companies that listen to the voice of their associates, engage with them, and take the actions that could be most impactful for them, will ultimately be the most successful in the long run.

As WorkStep is a series B company with over a hundred large customers, and millions of frontline workers, Dan shares his vision for the future of the platform and how it will help companies not only decrease turnover, but also make their supply chain a better place to work.

I hope you enjoy this episode as much as I did, and I encourage you to listen to it in full to learn more about the challenges and opportunities of supply chain workforce engagement. You can visit workstep.com or email Dan directly at dan@workstep.com for more information.

Don’t forget to follow the Digital Supply Chain podcast for more insights and discussions on the latest trends and developments in the world of supply chain. Thank you for your support!

Protect Your Small Business from Supply Chain Shipping Nightmares

Today on the Digital Supply Chain podcast I welcomed Eduardo Lopez Soriano, the Chief Marketing Officer of UPS Capital, to the show to discuss the importance of shipping insurance for small and medium businesses (SMBs). In today’s world where e-commerce is on the rise, shipping insurance is becoming a crucial aspect for SMBs to protect themselves from negative customer experiences and compete with larger retailers.

During the episode, Eduardo explained that UPS Capital is a business unit that provides peace of mind during the shipping process and a seamless post-purchase experience for SMBs. He went on to explain the various ways customers can insure their packages, including setting a universal rule or customizing it to certain carriers or destinations. The option of having the merchant or customer pay for insurance was also discussed. With 69% of customers interested in customising their shipping experience, Eduardo explained that UPS Capital offers SMBs a safety net for their packages and helps protect their reputation with end consumers.

He highlighted that the pandemic has resulted in a significant increase in shipping issues, with 78% more damaged packages and 200% more lost packages. He attributed this to the rise of drop shipping, porch piracy, and the increased use of same-day delivery carriers. He also mentioned that large weather events can cause shipping delays, especially for perishable packages.

Lopez Soriano emphasized the importance of insurance for SMBs as 72% of SMBs have received negative reviews due to shipment issues and 37% of customers say they wouldn’t buy from the SMB again if they had a bad experience. Insurance provides SMBs with a safety net and allows them to respond quickly and positively to customer needs, helping them grow their business.

Eduardo discussed how customer expectations and priorities are changing, with 47% of customers preferring a guarantee of replacement for a damaged package over a two-day delivery. He explained how UPS Capital provides a shipping insurance solution for all carriers, not just UPS, and how it is different from carrier liability. Unlike carrier liability, which only covers the cost of shipment and doesn’t cover porch piracy or weather-related damage, UPS Capital’s Insure Shield offers a faster claims process and is cheaper than carrier liability.

In conclusion, Eduardo re-emphasized the importance of proper management of the customer experience for SMBs to succeed. He encouraged listeners to visit UPSCapital.com for more information on the topics discussed. It was an enlightening and fascinating conversation and I would like to thank Eduardo for joining us on the podcast today.

If you are an SMB looking to protect your business and provide a great customer experience, or if you’re simply interested in learning more about shipping insurance, be sure to tune into this episode of the Digital Supply Chain podcast.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit – Cindy Shebley on Flickr

Simplifying Real-Time Location Tracking with Cloud-Delivered AI for Supply Chain

In this episode of the Digital Supply Chain podcast, I sat down with Adrian Jennings, the Chief Product Officer of Cognosos.

Cognosos provides real-time location intelligence solutions for the logistics and healthcare industries. Their aim is to bring the location intelligence technology that is now common in our personal lives to the enterprise level of logistics.

Adrian has over 23 years of experience in the real-time location industry and has worked on tracking various objects, from cars and airplanes to people and even monkeys. He explained that Cognosos’ solution is different from other real-time location solutions because it addresses the need for manual, spatially distributed processes, which occur in various industries but tend to be invisible. Cognosos’ solution offers a more flexible and efficient approach to real-time location tracking than the solutions available in the market.

Cognosos was founded in the era of cloud and AI, which allows the company to take a ground-up approach to tracking. Instead of using traditional on-premise processing, they use low energy Bluetooth beacons that are low-cost and easy to deploy. These beacons emit a low-frequency signal that is picked up by the tags and sent to the cloud for processing. This approach allows for a more cost-effective solution with improved performance.

Adrian explained how Cognosos solves the issue of location through machine learning. Instead of figuring out the X, Y, and Z coordinates of an object, which is a difficult task, they treat it as a classification problem. AI algorithms are excellent at recognizing patterns and making inferences based on sparse input data, like a sparse network of beacons. Cognosos leverages this technology to create a lightweight network of beacons that can determine a high-quality, high granularity location without the need for a heavy infrastructure.

Adrian shared two use cases for their solution, one outdoor and one indoor. In the outdoor example, in a logistics yard, cars are moved multiple times from the assembly line to the logistics organization, where they undergo various processing steps. By tracking the car, Cognosos provides visibility into the process, allowing the operator to see where the inefficiencies are and optimize the process. In the indoor example, in hospitals, Cognosos goes beyond just finding lost assets, it helps improve the utilization of equipment by reducing overstocking and making the process more efficient.

Cognosos is a rapidly growing company that is currently focused on vehicle manufacturing logistics and asset management in healthcare, mostly in hospitals. However, they are now starting to extend into smaller facilities as well. Their next frontier is workflow management in healthcare, where they aim to minimize inefficiencies by better managing and understanding the flow of patients and caregivers. In logistics, they are moving beyond automotive manufacturing and are now being pulled into other areas such as food and beverage, garment, and pharmaceuticals.

In conclusion, Adrian explained that the traditional approach to RTLS has been to focus on creating value through granularity, but this often leads to expensive and difficult-to-implement solutions. Cognosos, on the other hand, focuses on creating value through simplicity and ease of use, which has led to their rapid growth and expansion in various industries.

I hope you found this episode as informative and engaging as I did. If you want to learn more about Cognosos and their real-time location intelligence solutions, be sure to listen to the full podcast episode. And don’t forget to follow and support the Digital Supply Chain podcast.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, learning more about these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit Quinn Dombrowski on Flickr

5 Ways to Make Your Supply Chain More Sustainable

As the world becomes more digitized, companies are under increasing pressure to improve the sustainability of their supply chains. Here are 5 ways to make your supply chain more sustainable, from using artificial intelligence to increasing visibility.

  1. Use AI to stay ahead of emissions regulations.
    As climate change continues to be a pressing global issue, emissions regulations are only going to become more strict. Use artificial intelligence to stay up-to-date on the latest emissions regulations and ensure that your company is compliant. AI can also help you identify ways to reduce your emissions and improve your overall sustainability.
  2. Increase visibility into your supply chain.
    Visibility is key to managing a sustainable supply chain. You need to know where your materials are coming from, how they’re being produced, and where they’re going after they leave your facility. By tracking this information, you can make changes to reduce your carbon footprint and improve overall sustainability.
  3. Make sustainability a priority for suppliers.
    Sustainability should be a key criteria when choosing suppliers. Working with supplier who share your commitment to sustainability will help you further reduce your carbon footprint and have a positive impact on the environment.
  4. Invest in renewable energy sources.
    Investing in renewable energy sources is a great way to reduce the carbon footprint of your supply chain. Solar and wind power are becoming increasingly cost-effective, so now is the time to make the switch! Not only will this help the environment, but it will also save you money in the long run.
  5. Educate employees on sustainability practices.
    Your employees play a big role in making your supply chain more sustainable. Educate them on best practices and encourage them to come up with new ideas on how to improve sustainability throughout the entire organization. Creating a culture of sustainability will help facilitate lasting change that benefits both the environment and the bottom line!


There’s no question that sustainability is important for businesses today. But with so many different aspects of supply chain management to consider, it can be difficult to know where to start! By following these 5 tips, you can make your supply chain more sustainable and better prepared for the future!

If you’d like to know more about supply chains and sustainability, don’t forget to check out my Digital Supply Chain podcast – the number one podcast focussing on the digitisation of supply chains

Photo credit Rab Lawrence

Digital Supply Chain and surviving coronavirus-driven supply chain disruptions – a chat with MSCG

Supply chains have never been hit with so many disruptions at once. A perfect storm of trade wars, an oil price crash, and then the coronavirus have seen global supply chains shocked like never before.

In the midst of this, via a chat on LinkedIn I discovered that MSCG held a webinar for partners and customers on this very topic, so I invited the two webinar hosts, Dr Dan Bhide and Odell Smith to come on the podcast and talk about the comments, concerns, and learnings folks came away from the webinar with.

I think it was a great chat, but don’t take my word for it (I may be a bit biased 😉 ), have a listen using the player above and/or check out the transcript below, and let me know what you think.

 

Odell Smith [00:00:00] We’ve been in great times, you know, over the last over the last several years, and and the the the thought about risk management and about evaluating risk and then putting in good mitigation plans hasn’t hasn’t really been in place.

 

Tom Raftery [00:00:19] Good morning, good afternoon or good evening. Where ever you are in the world. This is the digital supply chain podcast and I am your host, Tom Raftery.

 

Tom Raftery [00:00:31] Hi, everyone, welcome to the Digital Supply Chain podcast. My name is Tom Raftery with SAP and with me on the show today, I have two guests, Dan and Odell. Dan and Odell, would you like to introduce yourselves?

 

Dr Dan Bhide [00:00:45] Yes, happy to Tom. Thanks for having us on your podcast today. Really look forward to this conversation. My name is Dan Bhide. I’m a co-founder and partner at My Supply Chain Group. We are Enterprise consulting firm, helping our clients with supply chain stategy, process reengineering and solution implementation in multiple industry verticals.

 

Tom Raftery [00:01:07] Super, and Odell…

 

Odell Smith [00:01:09] Hey. Glad to be here. My name is Odell Smith. I have been with My Supply Chain Group for since it started over 11 years ago. I have been working in the supply chain space for over 30 years and specifically and in I.T. for the last 26 or so and build ITs, architect I.T. solutions for the supply chain.

 

Tom Raftery [00:01:38] Nice, nice, nice. Now, you guys held a webinar a week or so ago addressing specifically supply chain disruption, because  we’re in a kind of a crazy mixed up world right now, this is April 2020, the 14th of April 2020. You know, everything in the world seems to have gone to pot. And you had about a hundred or so people on the webinar. And I was interested to maybe bring some of the learnings from that to the audience of his podcast. So, do you want to talk about the background to the webinar first and then we can get into some of the things that come out of it?

 

Dr Dan Bhide [00:02:20] Indeed, we had a lot of other clients calling us, asking, hey, you know, can you help us with these issues vs those issues? And we certainly engage in those activities. What turns out from our experience is this unlike many other disruptions that we have seen in the recent past, whether it was an earthquake or a tsunami, or a fire at a major airport, this one is unique in the sense that quite a few things have certainly assembly together themselves in one place at one time. You know, whether it’s the corona pandemic, whether it’s also the mix of the US-Sino trade war that’s actually been happening for the last couple of years whether it is this certain glut of oil and the rapid decline in oil prices because of that, the fear of recession. All those things are suddenly piled up on us. And a lot of companies that thought they had their business continuity plans put together are now finding that, you know, those weren’t after all that resilient. So that was the reason behind us saying lets take a big picture approach to helping our clients and prospects understand what happened, why it’s happening and what we can do about it. As we go on this conversation we can explain the fact that, you know, beyond going from just issues, impact and mitigation strategies, very able to help clients understand how to actually translate a mitigation strategy into the specific action plans and the specific tasks.

 

Tom Raftery [00:03:44] Okay. Odell, you want to jump in and add anything to that or…

 

Odell Smith [00:03:48] A lot of a lot of this kind of comes down to to information and in the sharing of information. And so one of the one of the only ways that any business is going to be able to get through this is is with collaboration. And so so there’s being able to have information to process and manage internally as well as being able to share with your your vendors and your customers.

 

Tom Raftery [00:04:20] Can I interrupt you Odell for a second just, rather than getting into that just yet, can we take a step back? And we’ve identified the kind of main factors, the drop in oil price, the trade wars and the sudden global pandemic that has shut almost everything down. Those are the big picture factors. But how is that affecting supply chains? How is that affecting organizations you work with? What is it? What are the problems that you guys are seeing out there for companies?

 

Odell Smith [00:04:55] OK. So an example is there’s there’s quite a bit of disruption in in not only in in some of the vendors and suppliers, especially with the the great focus that’s been happening over the last 10 to 20 years of outsourcing, a lot of stuff overseas. And and so there’s obviously enormous impact there with suppliers not being able to provide raw material and/or finished goods to to the supply chains. But in addition to that, there’s there’s logistics impacts as well. So take, for instance, one of our clients has asked us to help them build some what/if simulation capability around port closures. So as these as these products, in addition to the suppliers not being able to provide things, the government mandated closure of of logistics facilities and ports has been a significant problem and a concern with several companies in addition to health and safety measures for the people that work in those areas. So there’s just a couple of examples of of things where things that you wouldn’t normally expect. I mean, sometimes you have union strikes and these type of things, but they’re they’re known more ahead of time. Right. Sure. And there’s a way to be able to try to mitigate some of that. But this is this is urgent, immediate and unexpected in many cases.

 

Tom Raftery [00:06:36] Totally, totally unprecedented to use a word that’s been used an awful lot these days.

 

Odell Smith [00:06:43] Exactly.

 

Dr Dan Bhide [00:06:44] You know, if you think about it Tom, even in the last few big disruption that some of us have read about or been through we were, none of us were around for the 1929 Great Depression, many of us may not remember the 1973 oil shock, but none of them had this confluence of all the events and the disruption of demand, disruption of supply, the disruption of networks. And all that compounded by the fact that most of us are forced to stay home because of social distancing. Many people are losing jobs, and all this confluence of multiple impacts is fairly unprecedented.

 

Tom Raftery [00:07:18] It is. And we here in Spain, they’re now starting to allow some sectors go back to work again in a very limited capacity. But it looks like we’re coming out, you know, slowly, the other end of it. The curve is being flattened, but it’s still… There’s not going to be a vaccine widely available until mid to late 2021. So social distancing and those kind of measures you know, to Odell’s point in the workplace for health and safety. That’s going to be an ongoing factor and possibly access to supplies and things like that we can deal with these kind of things short term but is this something that we can manage for 18 months?

 

Dr Dan Bhide [00:08:11] I guess it’s more do we have a choice about how to manage it. You know one of the CEOs of a big retailer said, “Hey, you know what? There is no playbook. We are doing this on the fly.” And speaking to another client recently, he said because of social distancing requirements we really can’t even have the whole production staff on the floor, for example. And if earlier we were running the line with, say, 20 people on the line, now we have to make do with ten or twelve of them because of social distancing. And that means we are running our lines at says 60-70% of the capacity than I would usual. Now, this is where the ability to look at all kinds of what/if analysis now that I’m running at 70% for example can I open up the third shift? Can I open up Saturdays? And if I do that, do I have an ability to catch up on my demand? That kind of ability to on the fly do these kinds of different analysis and then figure alternative now that you know you have a different harder constraint of not getting everybody on the production floor becomes an issue. And how quickly are you able to do that kind of analysis to have right kind of decisions made becomes a significant challen. If you digitise your supply chains, then that kind of what/if capability becomes a little easier to achieve then if things are still disconnected and maybe worst, even on paper.

 

Tom Raftery [00:09:32] In the webinar that you guys ran what were the primary concerns that people had when they joined the webinar? What were the questions they were asking and what kind of answers did you have for them?

 

Odell Smith [00:09:44] I guess some of the main concerns were around again, back to the data thing trying to be able to understand the impact of a particular situation. In many cases there are there are several different impacts even inside of some of the same companies. Right. You can have massively increased demand in one business unit and devastatingly loss demand in another business unit even inside of the same corporation. So being able to quickly be able to get information on where we think that’s going to go and what the impact of that is going to be is important and being able to simulate what, how am I going to solve whichever side of that that I’m on? One of the things about this flattening the curve thing, Tom, is I get it. It’s important for for the medical response to this. But what that does, in effect is an indeterminately amount extend this issue and extend the supply chain impact for what you’re talking about, a very long duration. Right. That’s a whole purpose of that model of flattening that curve. And and so trying to to be able to put some data, the people that we were talking to were very concerned about how how to model that. Right. So that they could so that they could plan effectively and then try to, you know, come up with different scenarios where they might be able to make it through. There’s a lot of capability to do things to to try to substitute products where available and to be able to maybe, maybe delay demand spikes or, you know, change promotions and and pricing things that were going to affect demand and that type of thing to be able to shift some of those things around. Those are those are very doable. Those wind up affecting then the supply and how it’s supply is going to be able to make that. So there’s a balance that you can do with that. But being able to simulate that and see that have the visibility of those is some of the biggest concern, because a lot of people have not put in some of some of the new capabilities to be able to visualise that stuff. And that’s that’s an important piece of this concern anyway. Not being able to see.

 

Tom Raftery [00:12:30] So Odell, if I remember correctly, I think you said you’ve been in supply chain for 26 years. Yes. If this had happened 25 years ago as opposed to today you know, what are the differences in the supply chain solutions that are available today versus ones that were available 20 odd years ago? What can companies do now that they couldn’t do then? I mean, we were chatting away here on a podcast recording platform that allows us to see each other’s faces. We’re working from home using Zoom and similar technologies, things that could not have happened 25 years ago. How does the supply chain world compare?

 

Odell Smith [00:13:14] It’s even it’s it’s hard to even imagine back then the the being able to have a) this happening, but but the capability of being able to to function as well as we’re able to. I mean, there is still an amazing amount of business that’s being accomplished because of technology, just like what you’re what you’re describing here. So as an engineer, before you know, it got into the I.T. side of the supply chain working in manufacturing there, there were there were these same type of of of problems. But it seems like there has been this kind of just in time mentality that’s that has really shortened the supply chain, has reduced a lot of cost and has and has taken a lot of the flexibility out of the supply chain over the last several years. And and that that flexibility then is has done a great thing for reducing prices and increasing margins. And it’s a it’s a great thing for the business. But it also I think this is a bit philosophical, but it’s kind of, we’ve been in great times, you know, over the last over the last several years. And and that the the thought about risk management and about evaluating risk and then putting in good mitigation plans hasn’t hasn’t really been in place. Back to your technology question. So there’s going to be a focus on that going forward that hasn’t been there in years. And this whole just in case logic that we discussed in our webinar is going to be much more tied to the just-in-time thing and there’s going to be a balance there. The new technologies that we’ve that we’ve seen come available, especially in the digital revolution, where we’re able to quickly put data in to a system and be able to get valuable results out of it from partners is probably one of the biggest, biggest benefits. So our being able to see the entire supply chain and then be able to collaborate with the cloud technologies with with partners on on from supplier side as well as in the in our manufacturing and processing as well as through to the end customer. And being able to collaborate is the biggest advantage that I’ve seen here in the technology. And that’s that’s a large piece of that is going from on-premise to the cloud. Right. And those those are the biggest the the biggest advantages. And then the tool sets inside of those that that allow more flexibility and visibility in the analytics that are real-time, where we used to have to wait days, you know, to be able to get data in a place where we could do analytics on it. Those are the main pieces for me.

 

Tom Raftery [00:16:32] All right. Dan, have you anything to add there?

 

Dr Dan Bhide [00:16:34] Sure. You know, just as the technology has evolved, you know, most of us hadn’t. Maybe the word digital supply chain wasn’t coined 25 years ago. Now it’s a reality for us. You know, and some of us had been leaders, some companies had been forced to follow that, you know. The expectations of consumers have changed as well over the last 25 years, you know, when you thought of getting a product within a week was good enough. Now, here are the Amazons of the world offering the products overnight or even sometimes the same day. So some brick and morter have been forced to go there as well. What that has done is we all talk about the 3 V’s of supply chain, the velocity of supply chain has been forced to increase big time. The visibility also is required to go literally not just within your own silos or breaking the silos, now we’re talking about visibility across the whole network you know from supplier’s supplier to customers, customers. And then there’s also expectation of variability how do I reduce my variability in my supply plan so that I can assure for Tom delivery of his product that he ordered tomorrow morning or even today evening. So expectation of reduced variability, expectation of increasing velocity and expectation of increased visibility has been forced upon the client companies as well.

 

Tom Raftery [00:17:51] And we’re at to almost 18 minutes mark now and I like to keep this podcast to about 20 minutes. For people who are listening who were unable to attend your webinar. What advice would you give them going forward where we’re headed into a world of possibly 18 months of social distancing. You know, maybe there’s a vaccine comes out sooner and maybe it’s, you know, nine or twelve months or whatever it is. But we’re heading into a world of a lot of unknowns, you know, and we’ve had this triple whammy hit us now, what advice would you give to people who are running supply chains now moving forward?

 

Dr Dan Bhide [00:18:33] You know, one of the things a caution is that this priming the pump, once things start getting normalised to a new normal, I mean, is going to be excruciatingly complex and time consuming. So that is something that they’re already dealing with. But this priming the pump, meaning getting back to a new normal, is going to take weeks, possibly months to happen. And that means that we have to now look beyond the short-term mid-term plans to look at the Long-Term Plans, having the business continuity plans in place and also literally doing a monthly new scenario’s of what/if, and to mitigate the risk and most importantly focus on the fact that what you do now is going to redefine your competitive ecosystem as well, because some companies will be able to handle this well, some won’t. And that’s going to create a new normal and a new competitive landscape. So see this as much as an opportunity, as a disruption or threat.

 

Tom Raftery [00:19:32] Ok Odell…

 

Odell Smith [00:19:32] So there’s there’s a lot of companies where executives are down on the shop floor packing warehouse boxes right now, trying to to to be able to just get through this. Right. And and that is absolutely required. You just have to do what you have to do to be able to make to make this work. All hands on deck. But at the same time, there has to be some level of strategy where you do like Dan was saying, where you you look for ways that you can take advantage of this and that you can get out of execution and start trying to do some of that forward planning and being able to being able to focus on the entire chain inside of your corporation with a value chain, but the entire supply chain and work on collaboration, with your suppliers and with your customers, to see what they are seeing right as what their demand is and to be able to figure out how you can best supply that, you have to you have to spend some time on that, even in the middle of, you know, working 14 hours a day packing boxes to try to get things out. And so the it’s not necessarily a time to to go and do a full system implementation, but there are there are ways that technology can help in this digitisation, the digitisation that we’ve just talked about. That was a little bit tough to get out! There are there are ways that that you can use information to help expedite that collaboration. And I couldn’t I couldn’t emphasize the collaboration with customers and vendors enough in that scenario.

 

Tom Raftery [00:21:25] OK. Last question, guys. Is there anything that we haven’t talked about that you think we should have talked about? Anything that you’d like to bring up that we haven’t hit on just yet?

 

Dr Dan Bhide [00:21:36] One quick comment from me and as I was referring to earlier, it’s one thing to comprehend the big picture and talk about mitigation strategies. I would align that to maybe a 80 to a 20 thousand feet level thinking, but it’s a whole another world translating those mitigation strategies into really what enables us to translate that mitigation strategy into action plans. So this is where the expertise matters. How do you translate the so-called one-liner mitigation strategy into 20-30 action items or tasks, whether they’re on the system side, on the people side, on the process side, on the policies and practices side, how do you come up with the new KPIs for resilience as against traditional KPIs for efficiency and just-in-time because those are the challenges that one needs to really think through.

 

Tom Raftery [00:22:31] Odell…

 

Odell Smith [00:22:31] I think being able to look back at this and be able to think of what worked and what didn’t work is going to what is going to wind up being of value as well. It’s it’s almost impossible to do that while you’re in the trenches. But take take notes about about what’s going on and and what worked and what didn’t work and then where you might want to, where you might want to have things perform differently in the future. Most of our planning solutions are are based on data that happened in the past. These anomalistic times that we’re in are going to cause many, many outliers. But there is also going to be a new normal that’s going to come out of that. There’s going to have to be a focus and an analysis on that data to have good plans going forward in the future. And that’s probably a complete separate podcast discussion around innovations and that type of thing. And, you know, being able to use advanced machine learning and AI to be able to support some of those quick decisions. But that anyway, that’s that’s that’s something that’s necessary to do for sure.

 

Tom Raftery [00:23:52] Gentlemen, thank you very much. If people want to know more about yourselves, Dan and Ordell or MASC Gee, where would you have me point them?

 

Dr Dan Bhide [00:24:01] They can go to my supply chain group dot com and they can call us as well. But my supply chain group dot com, one word is the place they can reach out to us.

 

Tom Raftery [00:24:13] In that case, gentlemen, thank you very much for your time and your expertise today. It’s been it’s been a pleasure talking to you.

 

Dr Dan Bhide [00:24:20] Thanks for having us Tom. It’s my pleasure.

 

Odell Smith [00:24:22] Yes. Really enjoyed it. Thanks for the time.

 

Tom Raftery [00:24:30] OK. We’ve come to the end of the show. Thanks, everyone, for listening. If you’d like to know more about digital supply chains, head on over to SFP dot com slash digital supply chain or simply drop me an email to Tom Dot Raftery at SAP dot com if you’d like to show. Please don’t forget to subscribe to it in your podcast application to get new episodes right away as soon as they’re published. And also, please don’t forget to rate and review the podcast. It really does help new people to find a show.

 

Tom Raftery [00:24:57] Thanks. Catch you all next time.

 

[00:28:56] Super. Super. That’s great. Claudio’s that’s been fantastic. Thanks a million for coming on the show today.

 

[00:29:10] OK, we’ve come to the end of the show. Thanks, everyone, for listening. If you’d like to know more about digital supply chains, head on over to SFP dot com slash digital supply chain or simply drop me an email to Tom Dot Raftery at SAP dot com if you’d like to show. Please don’t forget to subscribe to it in your podcast application to get new episodes right away as soon as they’re published. And also, please don’t forget to rate and review the podcast. It really does help new people to find show.

 

[00:29:38] Thanks. Catch you all next time.

 

And if you want to know more about any of SAP’s Digital Supply Chain solutions, head on over to www.sap.com/digitalsupplychain and if you liked this show, please don’t forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks.

And remember, stay healthy, stay safe, stay sane!