I received a phone call this morning from James Mailley, the Sales Director of Monster.ie. James is John Burns’ boss.
James was extremely apologetic about what happened over the last couple of days and said he would like to email me a formal letter of apology.
I told him that I would publish the letter of apology on the blog and he was happy with that. Here is the email I received:
Thanks for taking my call this morning – I appreciate you taking further time to discuss the recent events with me.
As I said on the phone and wish to reiterate, I apologise for the issues surrounding the e-mail that was distributed and also for the amount of your time being spent dealing with this situation. Having thoroughly investigated all the aspects of the original mail, I have discovered that this was an error that occurred through the enthusiasm of a brand new recruit who did not understand the policies and practices of the company.
Monster has a strict policy regarding unsolicited emails, and all Monster employees are forbidden from sending such emails unless the individuals or companies in question have specifically opted in to receive group emails of this nature. I reiterate that the email in question was sent by an individual in contravention of Monster’s policy on unsolicited emails, and that Monster in no way authorised or condoned this behaviour.
On behalf of Monster please be assured that we will do everything we can to avoid incidents of this nature occurring again in the future.
James was also looking for suggestions on how to make this right. I made a couple of suggestions to him which he promised to look into but if anyone else has any suggestions they’d like to add, feel free to leave them in the comments or email them to me and I’ll pass them onto James.