Tag: Public utility

Technology / Software

Utilities should open up API’s to their smart meter data


Smart meter

The world of utilities is changing with the roll out of smart meters. One of the biggest changes will be the wealth of data that utility companies will suddenly be flooded with.

As we noted in a previous post on GreenMonk, Centrica has:

18 million residential accounts and one million business accounts. Right now they are billing residential accounts every three months and they are managing 75 million meter reads per annum.

With the move to smart meters, Centrica will take electricity reads every 30 minutes and gas reads once per day. This means a shift from 75 million meter reads per annum to 120 billion meter reads a year. 120 billion – that’s billion with a b. That’s a phenomenal amount of data to have to deal with.

What will utilities do with this sudden influx of data?

Apart from the traditional billing function, many utilities have no idea what, if anything, they will do with the data. And this is hardly surprising, this is a new level of energy consumption information that we have not had access to previously. And furthermore, utilities have not traditionally been in the data business.

So, what should they do with all this new data? Obviously, I have a couple of ideas (more on that later), but likely you do too, and possibly so too do some utilities.

However, to really maximise their chances of coming up with a good use of the data, it’s best to expose it to as many people as possible. Crowdsource the ideas.

Utility companies should now give serious consideration to exposing their data, anonymised, through the use of openly documented API‘s and allow developers have at it. They should then run hackathons and competitions to see who can come up with the best applications making use of the data. Why not?

A couple of ideas – how about an application to highlight exceptional energy use. For example, would customers pay an extra €1 a month to receive an alert if their elderly relative’s lights didn’t go out at 11pm, or come on again at 8am? Or for people with holiday homes, would they pay €1 a month to be alerted if the lights went on when they’re not there? Or if the electricity went off (and there was food in the freezer, or worse beer in the fridge!), for example?

If utilities were to open the data to developers, who knows what amazing ideas would emerge – developers are after all, as we are fond of saying, the New Kingmakers.

(Cross-posted @ GreenMonk: the blog)

Technology / Software

SAP announces two new energy management products

I attended the International SAP for Utilities event in Mannheim recently and was surprised when in his opening keynote, Klaus Heimann introduced two new SAP energy management products.

The first is a customer portal for Utility companies which helps utility companies roll out online self-service sites for their customers. This is being made available for utility companies both as a product, and as a service!

And the second is an Enterprise Energy Management application. This is a product to help large organisations better manage their energy – and as Klaus explains in the video above, by energy, SAP is referring to all forms of energy, not just electricity. And water too. SAP hopes to sell this to utility companies, so they can offer it as a service to their larger customers.

I was intrigued by the announcements so I asked Klaus if he’d go on camera to say a few words about them. See the resulting video above and the transcription below…

Tom Raftery: Hi everyone, welcome to GreenMonk TV. We are here at the SAP for Utilities event in Mannheim and with me I have Klaus Heimann. Klaus you brought up in your keynote two new announcements from SAP, two very interesting announcements, can you tell me a bit more about them?

Klaus Heimann: Yes, for sure. The first one was about customer online services. That’s easily explained. 750 million households are currently receiving bills from their utilities that are actually produced by our software. And many of these consumers now are in a deregulated market increasingly getting into the smart grid. And so the number of contacts they have to the utility is increasing and the utilities are getting very concerned about the cost of their call centers, they want to switch to internet. And our offering is here that we want to develop internet self services made-to-order for each utility as they want it, that refers back to the SAP for utilities instance that our customers are running.

Tom Raftery: So this means that the utility companies have an internet portal for their customers?

Trends & Concepts

Are utility companies ready for full smart grids?

Power management display

In the Smart Grid Heavy Hitters video interview series I have been publishing here on GreenMonk, one of the questions I ask all interviewees is, “What is a Smart Grid?” Almost all the interviewees talk about an infrastructure capable of full end-to-end, two-way communications. That is, communication from utilities down to the appliance level in-home, and from appliances back up to utilities.

Great. But what does this mean in practice and is this something utility companies have given enough thought to?

Utility companies currently typically take one meter reading per month. With the roll out of smart meters and smart grids that will change drastically. If a utility goes to 15 minute meter reads, we are talking about a shift from one meter read a month to around 2,880 meter reads a month (4 x 24 x 30 = 2,880).

This has huge implications for a utility company’s IT infrastructure. They will need to capture and store orders of magnitude more information than they have ever needed to previously.

On top of that, the information coming from smart meters is vastly more complex than the simple output of analog meters, as well. Particularly if the consumer is also a producer, selling energy back to the grid (via generation or from storage), getting rebates for lowering consumption in times of peak demand and/or getting roaming bills for charging up electric vehicles at public charging facilities, for example.

What will utility companies do with this new data?

Well, the primary use of this data will be for billing. Do utility companies have billing systems in place which are able to take in these vast quantities of data and output sensible bills?

Today’s bills are generated off that single monthly meter read, however bills generated from 2,880 meters reads a month (or even 720 – one meter read per hour) will be very different. They should be easy to understand, reflect the intelligence gained from the extra information and offer customers ways to reduce their next bill based on this.

Crucially too, utility companies will need to be pro-active in contacting people who go out of their normal pattern of usage/billing, otherwise we’ll see even more consumer backlash against smart grid roll-outs.

Obviously, transitioning away from paper bills to electronic ones will vastly enrich the possibilities utilities have with data presentation for customers as well as offering utilities ways to monetise their billing delivery (Google Adwords for bills anyone?).

On the consumer side, consumers will need to be able to see their energy consumption in real-time. Not only that, but to ensure that they act appropriately on the information, the user interface will be critical. A poor user experience will see a deluge of calls swamping customer care as people struggle to understand their consumption patterns. Or worse, mis-understand and send their bills soaring!

Consumers will need to be given ubiquitous, secure access to their energy consumption information. But more than that, consumers will also need to be given the tools to help them reduce their bills, without necessarily reducing their consumption (i.e. load shifting).

This will also necessitate a move to smart appliances by the consumer (appliances which can listen for price signals from the smart grid and modify behaviour according to a configurable set of rules). The Smart Appliances market is expected to reach $15bn by 2015 so the move to smart appliances can represent a new revenue stream for utility companies. Especially if they, with consumers consent, utilise energy-profile information from consumers smart meters to make more appropriate energy saving suggestions.

All of these changes require seismic shifts by utility companies both in terms of IT investments, but also in terms of their approach to customer care and communications.

Are they up for the challenges ahead? With the increasing liberalisation of energy markets and growth in consumer choices, they better be!

by-sa
Trends & Concepts

There’s gold in them thar bills!

Graph of power consumption
Photo credit Urban Jacksonville

The output from smart meters is incredibly granular. Far more so than is obvious from the smart meter output graph above.

In conversations with Dr Monica Sturm (Director of Siemen’s Center of Competence, Metering Services) last November (2008) she confirmed to me that it is possible to identify individual devices in someone’s home down to make, model and year of manufacture by looking at their energy profile – the output of their smart meter.

This kind of information is absolute gold and don’t think the utility companies aren’t starting to wake up to the fact. They are, and they are not alone. Why else do you think Google have jumped into this space with their PowerMeter offering. Not to be outdone, Microsoft have also stepped in with their Hohm product.

It won’t be long before Apple joins the fray with a sleekier, sexier iHome application!

For the utilities themselves, there are data protection issues to be worked through but once they are (and they will be), the utilities will use this data to help make up for the earnings lost as customers become more energy efficient (consuming less expensive energy).

One revenue model you will start to see emerge is utility companies selling appliances (and possibly even cars!). How will it work?

Because the utility company will have full visibility of our energy consumption, they will see when your devices are inefficient/faulty. I can very easily envisage receiving a communication from my utility company in the not-too-distant future along the lines of:

Dear Mr Raftery (actually, as I am based in Spain it would be more likely to be Estimado Sr. Raftery but let’s stick with the English version),

We notice from your energy profile that you own a 2004 Indesit BAN12NFS fridge freezer. Our records show that in the last 3 months the compressor in that freezer has become much less efficient and it is now costing you €25 a month just to run that one appliance.

We have partnerships with service companies who could try to repair the compressor in that fridge freezer for you, or alternatively, we have a special offer this month on new energy efficient fridge freezers.

We can have a brand new fridge freezer installed in your home before the end of the week. We can take away your old one for responsible disposition. And all this will won’t cost you a penny, in fact it will save you €10* per month off your current bill!

So, to summerize, if you call our hotline now on 555-123 4567 you can save €10 off your monthly bill, have a brand new fridge-freezer installed free and reduce your CO2 emissions by 12kg a year.

What are you waiting for?

*We charge you €15 per month for the new fridge thus saving you €10 per month off your current bill. Terms and conditions apply.

That’s just one possible scenario of how the utility companies will make use of smart meter data to generate alternative revenue streams for themselves – can you think of others?

by-nc-sa

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