Tag: patrons

Circuit City needs to stop insulting customers

I’m in Las Vegas for the EnergyCamp conference.

I had a couple of hours today so I decided to check out the local Electronics stores. When I went into the Circuit City store I was approached by a member of staff who informed me that I “needed to leave my rucksack with customer service near the front of the store”!

I resent being told that. I resent the implication that because I have a rucksack, I am a thief. My rucksack contained my laptop and several other items of value to me. If Circuit City don’t trust me with their valuables, why should I trust them with mine?

I said nothing and simply walked out of the store fuming and into the Best Buy which is conveniently placed next door (as you can almost see in the picture below!).

Circuit City and Best Buy in Las Vegas

The staff in Best Buy had absolutely no problem with my having a rucksack. I browsed the store for about 45 minutes, had several interactions with various staff members, all of whom were very helpful, and I left Best Buy having purchased some electronics goodies I have been looking for for sometime. Goodies which I have no doubt Circuit City also stock.

Are Circuit City always so insulting to potential patrons? And if so, how are they still in business?