Sky Handling Partners have a shitstorm on their hands.
Yesterday someone in their organisation committed computer fraud (a criminal offense)Â and libel against Damien Mulley – seemingly in revenge for a post he published where he outlined how poorly they treated him after losing his luggage!
Now, instead of trying to engage with Damien. Instead of contacting him and saying, “Look Damien, we’re really sorry about this – what can we do to make it right?” Or “Look Damien, we dropped the ball and you had a bad customer experience, we know we have issues and are working to address them. Would you like to be a member of our Customer Service Improvement Committee and work with us to create a better experience for all our clients?”
No.
Instead of that, what do they do? They set their lawyers on him, demanding that he take down his posts about them!
Good God, just who advises these people?
First they piss off one of the more influential people in the country. And then they try to gag him when he complains! Clueless personified.
This is likely to be a real Man bites Dog. We are used to hearing stories of Blogger sued by Large Corporation but this looks increasingly likely to be the first Large Corporation sued by Blogger story.
Go for it Damien.