Tag: gsm

Dude – Where’s My Customer? On Telcos, Utilities and Smart Grids. Towards a “SIM Card” for Smart Grids

Apr 26, 2010

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by

Tom Raftery

in Trends & Concepts

We had a really solid briefing with Convergys today. The firm sells software and services to telcos and utilities for customer care and billing – it has 80k employees worldwide, 550+ clients, and $3bn in revenue. According to Greenmonk research most utilities are failing to understand the the need to put the customer right at the…
Jajah launches half-baked mobile product

Sep 26, 2006

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by

Tom Raftery

in Technology, Telecoms, voip

Jajah launched a new VOIP product for mobile phones overnight. The story was broken by our own Pat Phelan and followed up by BusinessWeek and Mike Arrington. There are a number of problems with the product (I suspect they launched to deadline rather than launching when they had fully tested). The most obvious one I…