Tag: delivery

Grab rider in Vietnam
Digital Supply Chain

Digital Transformation and Sustainability in Southeast Asian Logistics

In this episode of the Digital Supply Chain podcast, I had the pleasure of interviewing Nick Bartlett, Director of CBIP Logistics. Nick shared his wealth of knowledge and expertise about the logistics industry in Southeast Asia, and specifically, the role of digitization and sustainability in shaping the future of the industry.

One key insight that Nick emphasized throughout the episode was the importance of digitization in streamlining logistics operations. He noted that CBIP has been at the forefront of incorporating digital solutions into their operations, which has helped them to stay ahead of the curve in the highly competitive industry. By utilizing digital tools, CBIP is able to offer their clients a more efficient and cost-effective solution, while also reducing waste and improving sustainability.

Another key aspect of the episode was the discussion of CBIP’s work with Deliveroo, a food delivery company with a complex supply chain that includes everything from restaurant equipment to ghost kitchens. Nick highlighted how CBIP has supported Deliveroo over the past five years, starting with just a few delivery points in Hong Kong and growing to a full regional logistics program that includes forecasting, replenishment, warehousing, and delivery across four markets in Asia.

This case study is a prime example of the value that CBIP can bring to businesses looking to streamline their logistics operations. With their expertise in digital solutions and sustainability, they are able to offer a centralized 4PL model that is both cost-efficient and easy to manage.

One of the most striking quotes from Nick during the episode was when he said, “we’re in this industry to provide something different, a different type of operating model and solution for our customers.” This statement truly encapsulates the innovative spirit of CBIP and their commitment to delivering the best possible service to their clients.

In conclusion, this episode of the Digital Supply Chain podcast provides a wealth of information and insights about the logistics industry in Southeast Asia, and the role of digitization and sustainability in shaping its future. If you are interested in learning more about this topic, I highly encourage you to listen to the full episode and visit the CBIP Logistics website for more information. You can also connect with Nick on LinkedIn and Twitter.

So, what are you waiting for? Join me in exploring the exciting world of Southeast Asian logistics and the role of digitization and sustainability in shaping its future. Tune in now to the full episode of the Digital Supply Chain podcast.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit Tim Caynes on Flickr

Electric vehicle charging cable
Digital Supply Chain

Revolutionizing the Supply Chain with Electric Vehicles

As the host of the Digital Supply Chain podcast, I’m always on the lookout for the latest and greatest in the world of supply chain and logistics. And today, I had the absolute pleasure of speaking with Mark Ang, CEO of GoBolt, a cutting-edge delivery company that’s changing the game when it comes to sustainability in the supply chain.

Mark is a seasoned veteran of the delivery industry and he’s got a wealth of knowledge and experience when it comes to incorporating EVs into a company’s logistics infrastructure. During our conversation, we explored the many challenges that companies face when trying to make the transition to EVs, and Mark shared some of the key insights that he looks for when monitoring the performance of GoBolt’s system.

One of the biggest takeaways from our chat was that involving EVs in a company’s logistics infrastructure is not as simple as just cutting a check and getting a truck off a lot. It’s a complex process that requires a lot of planning, preparation, and investment in both people and technology. Businesses that want to have EVs as part of their transition strategy need to be thinking about these things if they want to successfully manage their Scope three emissions.

We also talked about sustainability reporting, and Mark shared some of the steps that GoBolt has taken to accurately attribute emissions to an order level. He emphasized the importance of having a robust model that takes into account distance traveled, payload traveled, and other key data points. GoBolt has worked with external consultants to build a model that they feel comfortable publishing externally, and they hope to continue to lead the way when it comes to sustainability reporting in the delivery industry.

Mark shared his vision for the future of GoBolt, and it’s an exciting one. Within the next five to ten years, he sees the company expanding its operations to Western Europe and other commonwealth countries, and continuing to support Fortune 100 and 500 companies as they transition to a more sustainable supply chain.

So, if you’re interested in learning more about EVs, sustainability reporting, and the future of the delivery industry, be sure to listen to this episode of the Digital Supply Chain podcast. I’m confident that you’ll come away with a wealth of knowledge and insights that you can apply to your own supply chain and logistics operations.

And don’t forget to follow and support the Digital Supply Chain podcast! With more exciting episodes like this one in the works, you won’t want to miss a single one.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with this, the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit – Ivan Radic on Flickr

SMS Text
Digital Supply Chain

Streamlining Supply Chain Issue Resolution with Riptide’s Three-Way Text Platform

In today’s episode of the Digital Supply Chain podcast I had the pleasure of speaking with Doug Marinaro, the CEO and co-founder of Riptide, a three-way text platform for issue resolution.

Doug shared the story of how Riptide came about, starting from the simple idea that a lot of problems could be solved before they become failures if the right people come together in a conversation. He and his co-founder, a small businessman in San Francisco, had previously been applying messaging to his auto repair and towing businesses, and saw dramatic improvements in his ability to satisfy customers. From there, they decided to expand this concept of messaging to be applied more broadly in the context of business and transactions.

Doug went on to explain that Riptide is different from consumer messaging apps like WhatsApp or Telegram, as it allows businesses to have control over who’s in the conversation, where the information about the conversation goes, and the conversation workflow. This allows businesses to automate the conversation and also give the people responsible for the success of that service, the ability to control the conversation and the participants.

Riptide is currently being used in roadside service, delivery, field service, and home services. Doug shared an example of last mile delivery, as this is where Riptide’s solution applies the most. He highlighted that the intersection of instant gratification with complexity is where Riptide’s solution is most valuable, as customers have an expectation of getting an answer immediately and getting their delivery instantly, but the process of actually accomplishing that delivery can be complex and difficult to manage. Riptide’s solution allows businesses to have control over the customer journey, and to have the right participants in the conversation at the right moment, which ultimately leads to a positive end-to-end customer experience.

Doug also discussed Riptide’s expansion plans, and how the solution can be used globally. He mentioned that Riptide is currently only available in North America, but they are talking to customers all around the world who have heard about what they’re doing and the universality of this problem. The good news is that the telecom services that they work with are robust and global, which will allow them to rapidly expand into other countries.

Riptide is a web-based app, so there’s nothing that needs to be installed on your computers, and it allows for the consumer to use the messaging app that’s already on their phones. This makes it easy for businesses to integrate Riptide into their ecosystem, and to provide real-time visibility on every conversation that’s happening. This data is collected and can be mined, and Riptide generates dashboards on usage by different parties, on response rates, and on how long it takes a person to read a message. This data can also be used for dispute resolution and to apply machine learning models that will allow businesses to insert chatbots into the conversation.

Overall, Riptide would appear to be a valuable solution for businesses looking to have control over the customer journey and to ensure a positive end-to-end customer experience. Tune in to the episode to learn more and to hear Doug’s insights on how Riptide can help your business.

And of course, be sure to follow the Digital Supply Chain podcast in your podcast app of choice to stay up-to-date on the latest trends and best practices in Supply Chain.

Photo credit Sarah Marriage on Flickr