Tag: customer_service

  • "Thank you for taking the trouble to complain"

    —

    by

    Tom Raftery
    in

    One of the reasons why Robert Scoble is liked and respected is that he puts his hands up when someone highlights a problem with some aspect of Microsoft or its products. If someone says “Microsoft sucks” – he doesn’t say “No it doesn’t”, he says “Why do you think that, and what can we do…