As the host of the Digital Supply Chain podcast, I’m always thrilled to bring you exciting and informative interviews with industry leaders. Today, I had the pleasure of speaking with Michael Israel, Head of Field Service Evangelism at Zuper, a powerful platform for managing field service operations.
According to AMR, the global field service management market was valued at $5.2 billion in 2021, and is projected to reach $29.9 billion by 2031, growing at a CAGR of 19.2% from 2022 to 2031.
In our conversation, Michael shared the story of Zuper and how it has revolutionized the field service industry. Zuper is a cloud-based platform that provides field service organizations with the tools they need to manage their operations more efficiently. The platform streamlines work orders, schedules, and dispatch, making it easier for field service teams to get the job done and improving customer satisfaction in the process.
One of the things that sets Zuper apart from other field service management platforms is its commitment to customer success. Michael shared how the Zuper engineering and product design teams respond to customer requests for new features and functionality in an incredibly fast and efficient way. As a result, Zuper has been able to add new capabilities to the platform that have been extremely beneficial to their customers.
Another key feature of Zuper is its ability to capture a vast amount of data about the customer’s experience. This information can be used to analyze the customer’s service history, the reliability of the equipment, and the profitability of the service contracts. With this data, field service organizations can make informed decisions that improve their operations and provide a better experience for their customers.
Throughout the episode, Michael also spoke about the importance of the “completed service work” philosophy. This concept is about anticipating the customer’s next need and addressing it without being asked. Michael shared how Zuper has integrated this philosophy into the platform, allowing field service teams to be proactive and provide a higher level of customer service.
In conclusion, this episode of the Digital Supply Chain podcast was a truly enlightening experience. Michael’s insights on the field service industry and Zuper’s innovative approach to managing field service operations were truly fascinating. I encourage you to listen to the full episode and to check out Zuper’s website at zuper.co to learn more.
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Photo credit – HS You on Flickr