Category: Digital Supply Chain

Miniature figure on a computer motherboard
cybersecurity, Digital Supply Chain, Supply Chain

Securing the Digital Supply Chain: A Candid Conversation with Jon Geater

Introduction:

In this fascinating episode of our podcast, I had the opportunity to speak with Jon Geater, Chief Product and Technology Officer at RKVST. Jon has an extensive background in cybersecurity, having worked in the aerospace industry before co-founding RKVST, a platform focused on enhancing supply chain security and transparency. We discussed the challenges and opportunities in securing digital supply chains, the role of attestations, and the importance of balancing transparency and confidentiality. You won’t want to miss this thought-provoking conversation!

Key Insights and Quotes:

  1. The Importance of Secure Digital Supply Chains:

Jon emphasized the significance of securing digital supply chains – a secure digital supply chain is one that doesn’t get in the way of the business but enables it. He noted that the physical supply chain is being digitally transformed, and the digital supply chain is being cyber-physical transformed. These insights highlight the interconnected nature of supply chains and the vital role of cybersecurity in this ever-evolving landscape.

  1. Attestations: A Powerful Tool for Supply Chain Integrity:

Jon introduced the concept of attestations, which he defines as small, cryptographically signed and tamper-proof statements about the world. He believes attestations can play a crucial role in securing supply chains, as they provide verifiable evidence of the supply chain’s integrity. By leveraging attestations, businesses can improve transparency and trust while minimizing potential security risks.

  1. Balancing Transparency and Confidentiality:

Jon discussed the importance of finding a balance between transparency and confidentiality in the supply chain. He explained that while transparency is crucial for building trust, it can also create security risks if sensitive information is disclosed. Conversely, confidentiality is necessary for protecting proprietary information, but excessive secrecy can hinder trust. Jon’s insights emphasize the need for businesses to strike the right balance to maintain both security and trust in their supply chains.

  1. First Steps Towards a Secure Digital Supply Chain:

When asked where businesses should start on their journey towards a secure digital supply chain, Jon suggested visiting RKVST’s website (rkvst.com) and the Supply Chain Integrity, Transparency, And Trust group’s website (scitt.org). These resources offer valuable information and case studies to help businesses understand and implement best practices for securing their digital supply chains.

  1. A Call to Action:

Jon posed a thought-provoking question regarding motivation for businesses to improve their supply chain security: “What will be the motivator?” He encouraged businesses to think critically about their current approach and consider taking more control over their supply chain risks. By adopting a more digitally native mindset, businesses can better protect themselves from potential security breaches and ensure their operations continue smoothly.

Conclusion:

My conversation with Jon provided valuable insights into the challenges and opportunities surrounding digital supply chain security. His expertise in cybersecurity and supply chain attestations offers businesses a fresh perspective on how to secure their operations while maintaining trust and transparency.

Don’t miss this insightful episode – listen to the full conversation with Jon Geater and explore the resources mentioned at rkvst.com and scitt.org. Connect with Jon on LinkedIn to stay up-to-date with his work in securing digital supply chains.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Flower
Digital Supply Chain

Embracing ESG in Supply Chains: Insights from Dean Alms, Chief Product Officer of Aravo

The world of supply chain management is evolving rapidly, and one of the most significant factors driving this change is the increasing importance of Environmental, Social, and Governance (ESG) considerations. In a recent episode of the Digital Supply Chain podcast, I had the pleasure of speaking with Dean Alms, Chief Product Officer of Aravo, a leading provider of ESG and risk management solutions. Dean shared his invaluable insights into how ESG is shaping the future of supply chain management and how companies can strategically align their initiatives for maximum impact.

One of the key takeaways from our conversation was the concept of “thinking big, starting small, and growing fast” when it comes to implementing ESG initiatives. Dean emphasized that while companies should have a long-term vision for their ESG goals, it’s crucial to begin by tackling one issue at a time and gradually expanding their efforts. This approach allows businesses to be agile and adapt as regulations and industry standards evolve.

Dean shared an example of Aravo’s Strategic Alignment Framework, which is designed to help companies align their ESG initiatives with their overall business strategy. The framework is set to be available online soon, and Dean mentioned that it would likely roll out at the end of March. This resource will be invaluable for companies looking to establish a solid foundation for their ESG programs.

Video of the podcast

During our discussion, Dean also touched upon the importance of the “3 P’s of procurement” – product, price, and practices. Historically, procurement decisions were primarily based on product and price, but now, companies must consider the ethical and sustainable practices of their suppliers as well. This shift is transforming the way businesses approach their supply chains, as they must now evaluate the social and environmental impact of their purchasing decisions.

Dean provided real-world examples of how companies in various industries are making strides in ESG and risk management. In the consumer packaged goods sector, businesses are working closely with farmers and manufacturers to ensure adherence to ethical business practices and environmental sustainability. Similarly, pharmaceutical companies are focusing on compliance-driven aspects of ESG, such as anti-bribery, corruption, and data privacy.

As we wrapped up our conversation, Dean discussed the future of ESG and risk management in supply chains. He highlighted the growing complexity of managing extended enterprises and the need to stay on top of an ever-increasing number of regulatory agencies and requirements. Dean’s insights underscore the critical role ESG and risk management will play in shaping the future of supply chains, as companies must adapt to these new requirements and expectations.

As I listened to Dean discuss the future of ESG and risk management in supply chains, I couldn’t help but feel optimistic about the potential for positive change. With companies like Aravo at the forefront of promoting sustainable and ethical business practices, we are undoubtedly moving towards a more responsible and transparent supply chain ecosystem.

I encourage you to listen to the full episode of the Digital Supply Chain podcast featuring Dean Alms to gain a deeper understanding of how ESG and risk management are transforming the supply chain landscape. This episode is a must-listen for anyone interested in staying ahead of the curve and embracing the opportunities presented by this rapidly evolving field. And the episode is also available to watch on YouTube.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Grab rider in Vietnam
Digital Supply Chain

Digital Transformation and Sustainability in Southeast Asian Logistics

In this episode of the Digital Supply Chain podcast, I had the pleasure of interviewing Nick Bartlett, Director of CBIP Logistics. Nick shared his wealth of knowledge and expertise about the logistics industry in Southeast Asia, and specifically, the role of digitization and sustainability in shaping the future of the industry.

One key insight that Nick emphasized throughout the episode was the importance of digitization in streamlining logistics operations. He noted that CBIP has been at the forefront of incorporating digital solutions into their operations, which has helped them to stay ahead of the curve in the highly competitive industry. By utilizing digital tools, CBIP is able to offer their clients a more efficient and cost-effective solution, while also reducing waste and improving sustainability.

Another key aspect of the episode was the discussion of CBIP’s work with Deliveroo, a food delivery company with a complex supply chain that includes everything from restaurant equipment to ghost kitchens. Nick highlighted how CBIP has supported Deliveroo over the past five years, starting with just a few delivery points in Hong Kong and growing to a full regional logistics program that includes forecasting, replenishment, warehousing, and delivery across four markets in Asia.

This case study is a prime example of the value that CBIP can bring to businesses looking to streamline their logistics operations. With their expertise in digital solutions and sustainability, they are able to offer a centralized 4PL model that is both cost-efficient and easy to manage.

One of the most striking quotes from Nick during the episode was when he said, “we’re in this industry to provide something different, a different type of operating model and solution for our customers.” This statement truly encapsulates the innovative spirit of CBIP and their commitment to delivering the best possible service to their clients.

In conclusion, this episode of the Digital Supply Chain podcast provides a wealth of information and insights about the logistics industry in Southeast Asia, and the role of digitization and sustainability in shaping its future. If you are interested in learning more about this topic, I highly encourage you to listen to the full episode and visit the CBIP Logistics website for more information. You can also connect with Nick on LinkedIn and Twitter.

So, what are you waiting for? Join me in exploring the exciting world of Southeast Asian logistics and the role of digitization and sustainability in shaping its future. Tune in now to the full episode of the Digital Supply Chain podcast.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit Tim Caynes on Flickr

Digital Supply Chain podcast screenshot
Digital Supply Chain

Unleashing the Power of ChatGPT and AI in Supply Chain

As the host of the Digital Supply Chain podcast, I am always on the lookout for innovative ways to improve and streamline the supply chain process. That’s why I was excited to welcome Doug Marinaro from Riptide on the latest episode to discuss the potential uses of ChatGPT and AI in the supply chain. And for the first time, a video version of this podcast is available at https://youtu.be/UB8HQ-ZfjYo

ChatGPT, an advanced language model developed by OpenAI, has the potential to revolutionize the way we approach supply chain management. In our conversation, Doug and I dive into the various ways that ChatGPT can be utilized in the supply chain, from helping to streamline communication and decision-making processes to providing data analysis and even helping with forecasting and planning.

One of the most exciting potential uses of ChatGPT in the supply chain is its ability to improve communication. The model’s advanced language capabilities can help supply chain professionals quickly and efficiently respond to customer inquiries and provide insightful and professional responses to emails. This not only saves time, but also helps to ensure that all communication is well thought out and professional.

Another potential use of ChatGPT in the supply chain is its ability to provide data analysis and insights. With its advanced language and analytical capabilities, ChatGPT can help supply chain professionals quickly and accurately analyze large amounts of data to make informed decisions. This can be particularly useful in areas such as demand forecasting, where ChatGPT can help predict future demand for products based on historical data and current market trends.

In addition to its data analysis capabilities, ChatGPT can also help with planning and decision-making in the supply chain. By providing real-time data and insights, ChatGPT can help supply chain professionals make informed decisions about everything from inventory management to production scheduling.

Despite its many potential uses, ChatGPT is still a relatively new technology, and there are certainly some challenges to be addressed. For example, there have been some concerns about the accuracy of the model’s responses, particularly when dealing with complex questions. However, as Doug mentioned in our conversation, these issues are being addressed through updates and improvements to the model, and the future looks bright for ChatGPT and its potential uses in the supply chain.

In conclusion, the potential uses of ChatGPT and AI in the supply chain are exciting and wide-ranging. From improving communication to providing data analysis and insights, there are many ways that ChatGPT can help streamline and improve the supply chain process. If you’re interested in learning more about the potential uses of ChatGPT and AI in the supply chain, I highly encourage you to listen to the latest episode of the Digital Supply Chain podcast.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Customs House
Digital Supply Chain

Making Waves in International Trade: The Benefits of AI in Simplifying Customs Processes

Hello everyone! As the host of the Digital Supply Chain podcast, I’ve been exploring the latest trends and innovations in the world of supply chain management and logistics. Recently, I had the pleasure of speaking with Oscar Morales, the CEO of Sifty, a company that is leading the charge in the use of AI and ML to simplify customs processes for customs brokers and improve efficiency in international trade.

In our conversation, Oscar highlighted the importance of data and the role it plays in the logistics industry. He explained that the more data that is shared about the various variables involved in an import/export transaction, the better the AI systems can become. This is because the more information that is fed into these systems, the better the outcome will be. This is why Sifty is dedicated to curating data automatically to extract the relevant information and provide its customers with actionable insights.

One of the major pain points that customs brokers face is the time-consuming and often complicated process of clearing goods through customs. Sifty is changing this by using AI and ML to automate many of the tasks that were once performed manually. This not only saves time, but it also reduces the risk of errors, making the entire process more efficient and streamlined.

Oscar also discussed the potential of the “digital ecosystem” in the logistics industry and how Sifty is working towards becoming the “operating system of the logistics industry”. By connecting with other participants in the industry and sharing data, Sifty is able to create better products and offer its customers a set of interconnected AI solutions to increase their efficiency.

One of the key takeaways from my conversation with Oscar is that Sifty is all about efficiency. The company produces software to decrease the time spent on certain bottlenecks in the customs process and make it easier for customs brokers. Sifty uses a lot of machine learning and advanced technologies, but it also works with humans, as the human element is critical for the efficiency of the technology to be effective.

Another important point that Oscar made was that there is often a fear surrounding AI and how it may replace jobs in various industries. However, he believes that this is not the case with Sifty. In fact, Sifty needs humans to be successful, as they play a crucial role in ensuring that the technology is used effectively.

In conclusion, the use of AI and ML in the customs process is a game-changer for customs brokers and those involved in international trade. By simplifying the process and reducing the risk of errors, companies can save time and increase efficiency, leading to increased revenue. If you’re a supply chain professional, I highly recommend checking out Sifty and learning more about the incredible work they’re doing in this space. And of course, be sure to listen to the podcast episode with Oscar Morales to hear more about this exciting topic!

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit Shawn Harquail on Flickr

Clothes dryer
Digital Supply Chain

From Assembling IKEA Furniture to Streamlining Supply Chains: Zuper’s Journey

As the host of the Digital Supply Chain podcast, I’m always thrilled to bring you exciting and informative interviews with industry leaders. Today, I had the pleasure of speaking with Michael Israel, Head of Field Service Evangelism at Zuper, a powerful platform for managing field service operations.

According to AMR, the global field service management market was valued at $5.2 billion in 2021, and is projected to reach $29.9 billion by 2031, growing at a CAGR of 19.2% from 2022 to 2031.

In our conversation, Michael shared the story of Zuper and how it has revolutionized the field service industry. Zuper is a cloud-based platform that provides field service organizations with the tools they need to manage their operations more efficiently. The platform streamlines work orders, schedules, and dispatch, making it easier for field service teams to get the job done and improving customer satisfaction in the process.

One of the things that sets Zuper apart from other field service management platforms is its commitment to customer success. Michael shared how the Zuper engineering and product design teams respond to customer requests for new features and functionality in an incredibly fast and efficient way. As a result, Zuper has been able to add new capabilities to the platform that have been extremely beneficial to their customers.

Another key feature of Zuper is its ability to capture a vast amount of data about the customer’s experience. This information can be used to analyze the customer’s service history, the reliability of the equipment, and the profitability of the service contracts. With this data, field service organizations can make informed decisions that improve their operations and provide a better experience for their customers.

Throughout the episode, Michael also spoke about the importance of the “completed service work” philosophy. This concept is about anticipating the customer’s next need and addressing it without being asked. Michael shared how Zuper has integrated this philosophy into the platform, allowing field service teams to be proactive and provide a higher level of customer service.

In conclusion, this episode of the Digital Supply Chain podcast was a truly enlightening experience. Michael’s insights on the field service industry and Zuper’s innovative approach to managing field service operations were truly fascinating. I encourage you to listen to the full episode and to check out Zuper’s website at zuper.co to learn more.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit – HS You on Flickr

Electric vehicle charging cable
Digital Supply Chain

Revolutionizing the Supply Chain with Electric Vehicles

As the host of the Digital Supply Chain podcast, I’m always on the lookout for the latest and greatest in the world of supply chain and logistics. And today, I had the absolute pleasure of speaking with Mark Ang, CEO of GoBolt, a cutting-edge delivery company that’s changing the game when it comes to sustainability in the supply chain.

Mark is a seasoned veteran of the delivery industry and he’s got a wealth of knowledge and experience when it comes to incorporating EVs into a company’s logistics infrastructure. During our conversation, we explored the many challenges that companies face when trying to make the transition to EVs, and Mark shared some of the key insights that he looks for when monitoring the performance of GoBolt’s system.

One of the biggest takeaways from our chat was that involving EVs in a company’s logistics infrastructure is not as simple as just cutting a check and getting a truck off a lot. It’s a complex process that requires a lot of planning, preparation, and investment in both people and technology. Businesses that want to have EVs as part of their transition strategy need to be thinking about these things if they want to successfully manage their Scope three emissions.

We also talked about sustainability reporting, and Mark shared some of the steps that GoBolt has taken to accurately attribute emissions to an order level. He emphasized the importance of having a robust model that takes into account distance traveled, payload traveled, and other key data points. GoBolt has worked with external consultants to build a model that they feel comfortable publishing externally, and they hope to continue to lead the way when it comes to sustainability reporting in the delivery industry.

Mark shared his vision for the future of GoBolt, and it’s an exciting one. Within the next five to ten years, he sees the company expanding its operations to Western Europe and other commonwealth countries, and continuing to support Fortune 100 and 500 companies as they transition to a more sustainable supply chain.

So, if you’re interested in learning more about EVs, sustainability reporting, and the future of the delivery industry, be sure to listen to this episode of the Digital Supply Chain podcast. I’m confident that you’ll come away with a wealth of knowledge and insights that you can apply to your own supply chain and logistics operations.

And don’t forget to follow and support the Digital Supply Chain podcast! With more exciting episodes like this one in the works, you won’t want to miss a single one.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with this, the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit – Ivan Radic on Flickr

Mogens Maersk container ship
Digital Supply Chain

The Role of AI in Making Shipping Safer, Smarter, and More Sustainable

I’m excited to share the latest episode of the Digital Supply Chain podcast with you. This week, I had the pleasure of chatting with Ami Daniel, the co-founder and CEO of Windward, a company that provides maritime data and analytics to the supply chain industry.

During the episode, Ami shared some fascinating insights into how the company’s technology is being used to help various stakeholders in the supply chain ecosystem, from regulators to shippers to freight forwarders. We discussed Windward’s journey as a company, their plans for the future, and the challenges they’ve faced along the way.

One of the main topics we explored was the importance of data in the supply chain industry. Ami explained how Windward’s data is being used to increase transparency, reduce friction, and drive efficiency in the shipping industry. We also talked about the challenges of working with data at such a large scale and how Windward is using AI and machine learning to make sense of the vast amounts of information they collect.

Another interesting area we delved into was the impact of the COVID-19 pandemic on the supply chain industry. Ami shared his perspective on how the pandemic has accelerated the adoption of technology in the industry, as well as the challenges it has posed to various stakeholders in the ecosystem.

Ami also shared how data can be used to tackle illegal fishing and labor abuse in the global shipping industry, as well as with compliance with the Jones Act.

If you’re interested in the supply chain industry or the role of data in driving efficiency and transparency, I highly recommend you check out this episode of the Digital Supply Chain podcast. You can listen to it here or click the player above.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit – Torsten Sobanski on Flickr

Warehouse worker
Digital Supply Chain

The Power of Listening to Your Frontline Workers: A Recap of My Podcast with Dan Johnston

I’m excited to share a new episode of the Digital Supply Chain podcast, featuring Dan Johnston, CEO of WorkStep, a platform that helps companies improve their supply chain workforce engagement.

In this episode, Dan and I delve into the challenges of supply chain workforce engagement, and the impact it has on a company’s bottom line. With turnover rates on the rise, companies are facing increasing difficulties in retaining and engaging their frontline workers. This not only affects productivity and safety, but also profitability.

However, Dan believes that there is a double bottom line opportunity in this challenge, as companies that invest in improving their supply chain workforce engagement can not only save millions of dollars, but also positively impact the lives of thousands of frontline workers.

We discussed the results of a case study with Animal Supply Company, a smaller logistics firm that saw a decrease in annualized turnover rates of 50% after implementing the WorkStep software. Dan also shared his insights on the current trends in the space, and how companies can use technology to improve their supply chain workforce engagement.

One of the key takeaways from the episode is that companies have the power to positively impact the lives of their frontline workers, and that doing so is not just good for the bottom line, but also for the human bottom line. Dan believes that companies that listen to the voice of their associates, engage with them, and take the actions that could be most impactful for them, will ultimately be the most successful in the long run.

As WorkStep is a series B company with over a hundred large customers, and millions of frontline workers, Dan shares his vision for the future of the platform and how it will help companies not only decrease turnover, but also make their supply chain a better place to work.

I hope you enjoy this episode as much as I did, and I encourage you to listen to it in full to learn more about the challenges and opportunities of supply chain workforce engagement. You can visit workstep.com or email Dan directly at dan@workstep.com for more information.

Don’t forget to follow the Digital Supply Chain podcast for more insights and discussions on the latest trends and developments in the world of supply chain. Thank you for your support!

Porch delivery
Digital Supply Chain

Protect Your Small Business from Supply Chain Shipping Nightmares

Today on the Digital Supply Chain podcast I welcomed Eduardo Lopez Soriano, the Chief Marketing Officer of UPS Capital, to the show to discuss the importance of shipping insurance for small and medium businesses (SMBs). In today’s world where e-commerce is on the rise, shipping insurance is becoming a crucial aspect for SMBs to protect themselves from negative customer experiences and compete with larger retailers.

During the episode, Eduardo explained that UPS Capital is a business unit that provides peace of mind during the shipping process and a seamless post-purchase experience for SMBs. He went on to explain the various ways customers can insure their packages, including setting a universal rule or customizing it to certain carriers or destinations. The option of having the merchant or customer pay for insurance was also discussed. With 69% of customers interested in customising their shipping experience, Eduardo explained that UPS Capital offers SMBs a safety net for their packages and helps protect their reputation with end consumers.

He highlighted that the pandemic has resulted in a significant increase in shipping issues, with 78% more damaged packages and 200% more lost packages. He attributed this to the rise of drop shipping, porch piracy, and the increased use of same-day delivery carriers. He also mentioned that large weather events can cause shipping delays, especially for perishable packages.

Lopez Soriano emphasized the importance of insurance for SMBs as 72% of SMBs have received negative reviews due to shipment issues and 37% of customers say they wouldn’t buy from the SMB again if they had a bad experience. Insurance provides SMBs with a safety net and allows them to respond quickly and positively to customer needs, helping them grow their business.

Eduardo discussed how customer expectations and priorities are changing, with 47% of customers preferring a guarantee of replacement for a damaged package over a two-day delivery. He explained how UPS Capital provides a shipping insurance solution for all carriers, not just UPS, and how it is different from carrier liability. Unlike carrier liability, which only covers the cost of shipment and doesn’t cover porch piracy or weather-related damage, UPS Capital’s Insure Shield offers a faster claims process and is cheaper than carrier liability.

In conclusion, Eduardo re-emphasized the importance of proper management of the customer experience for SMBs to succeed. He encouraged listeners to visit UPSCapital.com for more information on the topics discussed. It was an enlightening and fascinating conversation and I would like to thank Eduardo for joining us on the podcast today.

If you are an SMB looking to protect your business and provide a great customer experience, or if you’re simply interested in learning more about shipping insurance, be sure to tune into this episode of the Digital Supply Chain podcast.

If you enjoy this episode, please consider following the podcast and sharing it with others who may be interested. And as always, if you find the podcast of value, and you’d like to help me continue to make episodes like this one, you can go to the podcast’s Support page and become a Digital Supply Chain podcast Supporter for less than the cost of a cup of coffee!

And if you’re interested in having your brand associated with the leading Supply Chain podcast, don’t hesitate to check out these sponsorship packages and how I can help your company gain exposure and establish yourself as a thought leader in the supply chain industry, please don’t hesitate to get in touch.

Thank you!

Photo credit – Cindy Shebley on Flickr