In a previous post about consumer rights, I mentioned how I had asked Komplett for a refund for a faulty drive they had sent me.
Having read on the Consumer Association of Ireland website that I was entitled to a refund, not just the options of repair/replace which were offered on the Komplett website, I emailed Komplett saying I would prefer a refund.
I received an email from Komplett this week informing me that my credit card had just been credited with a full refund!
Excellent, now I can look to getting a different external storage solution. Several people have recommended Seagate so I may give them a look.
Yeah there’s a European directive that allows a 7 day cooling off period on any purchases made in any EU member state:
See Consumer Rights site.
Every seagate drive i’ve ever bought died within 2 years – I’ll admit i’ve only had two of them but they both died. I have 10 year old WD and IBM/Hitachi drives still going strong.
Stay away from LaCie external drives also – the electronics inside are not up to scratch. i’ve seen 3 die in the last year – drives inside were fine, but the controller cards just stopped working.