Tag: vodafone

Global telco’s sustainability reports reviewed

Nature's fragility
Photo credit WTL photos

When I published my review of tech company sustainability reports a couple of weeks back, it was suggested that I should add in telco’s as well. Instead, for clarity, I decided to publish a separate review of telco sustainability reports here.

Company Latest Report Format Remarks External Audit GRI Index CEO involved
BT 2009 Online and PDF Granular links and multiple PDF download options Yes Yes – A+ Rated Yes
Telefonica 2009 PDF Comprehensive document with lots of charts and numbers (Spanish only) Yes Yes – A+ Rated President
T-Mobile 2009-10 PDF In an otherwise good report, it was disappointing to see the Chairman’s involvement was a cut & paste of an online discussion he had about sustainability on another site as opposed to something specific to the report. Also, the fact that it contained a photo of the Chair using bottled waste doesn’t speak well for his commitment to sustainability Limited Yes – A+ Rated Chairman – kind of!
Swisscom 2009 Website Very confusing layout. Very difficult to find any meaningful information No Yes – A Rated No
Vodafone 2009 PDF Very comprehensive PDF only report Yes Yes – B+ Rated Yes
Orange 2009 PDF Very comprehensive PDF only report Yes Yes – B+ Rated Yes
China Mobile 2009 PDF China Mobile is the 1st mainland Chinese co. listed on the Dow Jones Sustainability Indexes and the thoroughness of this report is a testament to that (in English) No Yes Yes
Telecom Italia 2009 PDF Excellent report with the information well presented and hugely transparent (wrt objectives achieved, objectives missed and targets) Yes Yes Yes
Verizon 2009-10 PDF Good supporting website and report but let down by lack of GRI adherence and no external auditing No No Yes
SK Telecom 2008 PDF Download procedure for PDF is not straightforward and commitment to produce 2009 report by May 2010 has not been met. Also the report is short on numbers and more especially targets. Yes Yes – B+ Rated Yes
AT&T 2008 PDF with options to download individual sections Nicely laid out with goals, numbers and pretty pictures! A very good report – a shame it was only to GRI level C and not externally assured. No Yes C Rated Yes
Telenor No date Online Telenor have a CR section on their site. This section is light on numbers, specifics and targets. No No No
3 (owned by Hutchinson Whampoa) n/a n/a No Environmental or Sustainability site I could find n/a n/a n/a

Some points to note from the review:

(Lack of) Sustainability in the Mobile industry

I realised recently that although I have referred to the talk I gave in Barcelona on Mobile Sustainability (for the Mobile 2.0 conference) in a couple of posts I never talked about the talk directly here, so now it is time to redress that.

I have posted the slide deck above so you can follow along with the slides above and my explanation below.

Slides 1-3 are simply my introducing the topic and myself (along with my contact details).

I started off with a bit of a background:

  • Slides 4-6 I start to talk about some of the reasons why sustainability is important. Climate change, for example, is real and is recognised as real. Even that last hold-out, the US government, has now admitted it is real and have set up the United States Global Change Research program to study the effects of Climate Change on the US.
  • Slide 7 – New studies show that the impacts of climate change are likely to be worse than we anticipated
  • Slide 8 – The polar ice caps are shrinking far faster than anyone predicted
  • Slide 9 – Climate change is affecting animal populations today
  • Slide 10 – Climate change is affecting the world’s river systems, and thus access to water for many people globally today
  • Slide 11-13 – This is having devastating effects on people in South America, the Middle East, and Asia (and agriculture in Australia and California)
  • Slide 14 – NGO’s are warning that the humanitarian systems, already stretched thin, will be overwhelmed

Then I went on to discuss the business case for sustainability today:

Having set the stage (we need to be more sustainable, and look, there is a strong consensus that there is a business case for it too), I started to bring the talk around to the subject of the Mobile industry:

  • Slide 24 – Quote from Smart 2020 report saying ICTs could deliver emissions reductions of at least 15% by 2020
  • Slide 25 – While there are 1 billion PCs in the world today, and 1.4 billion Internet users, there are 4 billion mobile phone subscriptions
  • Slides 26-29 – Examples of Green handsets from Nokia, Motorola, Samsung, and Sony Ericsson. I made the point here that in many cases the ‘Green handsets’ being produced by manufacturers are simply so they can ‘tick that box’ in the annual report. Sony had 57 handsets on their website. 1 was green. Green handsets should be the rule, not the exception.
  • Slides 30-33 – I checked out the websites some of the main mobile operators. 3 have no mention whatsoever (that I could find) of sustainability on their corporate website; the websites of Telefonica and O2 had Sustainability sites but they could both stand a lot of work, while Vodafone’s Sustainability site was the best of the mobile operators which I examined (that’s not to say it couldn’t stand some improvement too!)
  • Slides 34-36 A quick look at some of the Sustainability apps which have been developed for the mobile platform – slim pickings, tbh!

So having shown how poorly this industry is doing in terms of sustainability, I posited a few what-if’s:

  • Slide 38
    What if manufacturers made phones which lasted 6 yrs not 6 months? Rent, not buy?
    What if manufacturers made non-toxic handsets?
    What if manufacturers standardised to usb chargers?
    What if mobile operators switched to e-billing?
  • Slide 39
    What if carriers avoided unnecessary duplication in mobile networks, (would lead to a savings of 300gWh pa in UK alone)
    What if everyone pushed sustainability down supply chain?
    What if developers used mobile platform to build apps which ‘made a difference’?
    What if grid computing client apps were created for mobiles?
    Other?

Under the “Other” heading go ideas like creating Augmented Reality applications for handsets with sustainability related information, or what if the phone makers included pollution sensors (for example) in handsets. With the ubiquity of handsets and with most handsets having inbuilt Internet access, it wouldn’t be long before realtime information on air quality worldwide would be available. Combine that with an Augmented Reality app so people can visualize live their air quality and you would very quickly see changes in people’s behaviour.

Finally, I concluded with two quotes to show why this is critical:

  • Slide 40 – From the 2007 IPCC Climate Change Synthesis Report [PDF Warning]
    As global average temperature increase exceeds about 3.5 degrees C, model projections suggest significant extinctions (40-70% of species assessed) around the globe.
  • Slide 41 – From the Chair of the IPCC, Rajendra Pachauri
    If there’s no action before 2012, that’s too late. What we do in the next two to three years will determine our future. This is the defining moment.

The thing to remember here is that Rajendra Pachauri is a George Bush appointee. He was appointed Chair of the IPCC because his predecessor, Dr. Robert Watson was deemed by the American fossil fuel industry (and in particular ExxonMobil) to be too outspoken.

Rajendra Pachauri and the IPCC’s quotes are the conservative point of view.

Mobile phones are ubiquitous. There are in excess of 4 billion of them. They are now for all intents and purposes hand-held computers increasingly with an Internet connection. Shame on us all if we don’t leverage this incredible resource in the battle to mitigate the effects of climate change.

by-sa

MaxRoam Launch today

MaxRoam was launched today by Pat Phelan’s Cubic Telecom.

MaxRoam initially offers a sim card for your mobile phone which you use when roaming. The sim card costs €29.99. You can add multiple numbers to the sim card so that, if you live in Ireland, for instance but visit Spain frequently, you can have Irish and Spanish numbers mapped to the phone. You give the Irish number to your Irish contacts and the Spanish number to your Spanish contacts and everyone is making low cost calls.

This is great. €29.99 is about 1/10th of my last Vodafone bill when I was abroad!

Where it is even more impressive though is when you are in Spain (again, for example), receiving calls, the cost is far lower than receiving calls using your standard mobile operator.

Consider the Spanish MaxRoam charges
MAXroam pricing for Spain

Now compare them to the Vodafone costs (I choose Vodafone as they are my mobile operator)
Vodafone pricing for Spain

If I send or receive texts in Spain on Vodafone’s network they charge me 49c (on any other Spanish network they charge me 65c). With MaxRoam receiving texts in Spain is free and sending texts on any network is 37c.

Call charges with MaxRoam are similarly cheaper. Receiving a call is 25c (per minute, I assume), making a call is 33c p/m. Vodafone charge 29c p/m to receive call, 59c p/m to call within the EU €1.19 p/m for calls to the Americas and an eye-watering €3.19 per minute for calls to the rest of the world.

I choose Spain for this example ‘cos I have family living in Spain and go there regularly but you will get similar numbers for other countries.

What I am not clear on is when you are in another country, are you locked to a particular local mobile provider or will any work.

I know Pat well and while he’s a lovely guy, I know he’s not doing this out of the goodness of his heart. If Pat can charge these low rates and still make a profit, how much are the mobile operators coining in?

Whoop their asses Pat!

UPDATE – In Pat’s post about the launch he says:

What we will do is put YOU first, here’s my mobile +353872049121, if we leave YOU down in any way call me up and give me a piece of your mind.

And renowned Technology writer David Pogue gives MaxRoam a great write-up in the New York Times.

Now that’s impressive.

More rumours of O2 iPhone deal

Forbes Madrid are reporting this morning that O2’s parent company, Telefonica have signed an exclusive deal with Apple for iPhone distribution rights in the UK.

This is the second time this rumour has emerged in the last two weeks. Both times from very credible sources.

It makes sense. Vodafone don’t need Apple (and the sales boost iPhone exclusivity would give them) as much as O2 does. This deal obviously doesn’t stop Apple signing deals with Vodafone in other European countries.

I’ll be interested to see who gets distributorship in Ireland!

Would you pay to receive a phone call from me?

In a follow up to my post the other day on Jahjah, I spoke to Greg Spector, Chief Marketing Officer of Rebtel today and he explained Rebtel’s model to me in great detail.

There are a number of differences between the two services, the main one being Jahjah requires a software download to work on your mobile. Rebtel has no such requirement.

In essence, what you do with Rebtel’s service is register your numbers (mobile, landline, etc.) on their site, register the numbers of people you want to contact who are living abroad, Rebtel then generates local numbers for you and your contacts. You call your contact and instruct them to hang up and call you back on the local number you just appeared to call them from – then Rebtel connects the two local calls at no charge (other than the $1 per month you pay Rebtel and the local call charges).

The biggest issue I see with this service is, as I pointed out in the title of this post, why would anyone want to pay to receive a call from me? The cost may be minimal, but it takes a hell of a cheek to call someone and tell them to call you back. Unless you know they desperately want to hear from you or they are close enough family that they don’t mind paying for calls from you.

This model may not present problems in the US where people with mobile phones already pay to receive phone calls and have large voice plans for very little outlay (Cingular, for example, on its Nation 900 w/Rollover plan offers 900 minutes per month for $59.99) so effectively they have free outgoing calls.

Compare that to the situation in Europe where on my Vodafone plan, for instance, I pay €49 per month and get 200 minutes. In a situation where I don’t pay to receive calls and outgoing calls are expensive, it takes a bit of neck to ring someone and ask them to call you back even on a local number, unless you know them very well.