I logged into my Windows Live email account yesterday only to find all my email deleted. Not even a single solitary spam message left. I should be livid. Should be tearing what little hair I have left out of my head.
Instead I am simply moderately furious!
Why? Well this is not the first time Microsoft decided to delete all the email from my (then Hotmail) account. So I learned after losing valuable email the first time, not to trust any important email to Microsoft.
What makes it more annoying is that if Microsoft allowed POP access to Live Mail accounts, the way Gmail does, you would be logged in every time you fire up your email client app and you would have a local backup of your mail. But Microsoft won’t do that. Why? Because that might be useful?
After the first time I lost all my email, I didn’t trust Live Mail with any important email so this time I didn’t lose anything valuable. I kept the account because a few old domains are pointed at the email address.
Now, however, I will simply not use Live Mail for anything. I will switch the domains to point at a reliable email service.
Microsoft have a huge image problem. They are perceived as deeply uncool. Vista hasn’t helped this at all. But Windows Live is the public face of Microsoft. When Windows Live does things like ensures people can’t download their email, and then deletes it without warning, it is no wonder that Microsoft is considered yesterday’s company.